Associé au support client

Aerotek; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

Aerotek in Montreal is seeking a dedicated customer service professional to manage HR functions and provide exceptional service to contractors and clients. The role encompasses front office support, payroll management, and resolution of payroll issues, ensuring that both internal and external customers receive superior service. Candidates should have a BA/BS degree in Human Resources, Business, or Accounting and at least 2 years of relevant experience. Apply today to join a fast-paced environment focused on excellence!

Qualifications

• 2+ years of experience in a customer service related position.
• Ability to prioritize, organize, problem-solve, and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow-up.

Responsibilities

• Provide front office customer service (telephone and reception desk).
• Manage timecard audit and collection.
• Audit time and billing reports.
• Manage payroll processing and resolve payroll issues.
• Oversee the unemployment process, including claims and hearings.
• Ensure high level of customer service to internal and external customers.

Skills

Customer service

Problem-solving

Organization

Effective communication

Education

BA/BS degree in Human Resources, Business, or Accounting

Job description

Overview

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

• Provide front office customer service (telephone and reception desk).
• Complete internal payroll.
• Manage timecard audit and collection, including contacting contractors and/or clients for missing timecards in PeopleSoft and AHCS.
• Audit time and billing reports.
• Manage distribution and explanation of expected and actual commission numbers.
• Resolve all spread and commission related issues.
• Ensure timecards for AHCS exception accounts are submitted to the corporate associate in a timely manner.
• Manage the unemployment process, including claims and hearings.
• Manage the Worker's Compensation Program, including education, filing claims, and alternate light duty locations.
• Manage payroll processing (sort, stuff, and mail).
• Resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Manage all filing.
• Ensure an adequate supply of Pre‑Employment Packets.
• Complete pre‑employment paperwork with contractors.
• Manage contractor and internal benefits program.
• Ensure accurate and timely entry of starts and finishes in PeopleSoft.
• Audit New Starts reports.
• Manage the HR folder process.
• Sell Direct Deposit, electronic deposit, and CashPay to all contractors and clients.
• Manage the use of DHL or FEDEX.
• Ensure timely processing of Tax Credit Forms.
• Maintain adequate levels of administrative and galley supplies.
• Manage the P Card account.

Supervisory Responsibilities

Ensure the highest level of customer service is provided to internal and external customers and employees. Carry out supervisory responsibilities in accordance with organization policies and applicable laws.

Qualifications

• BA/BS degree in Human Resources, Business, or Accounting preferred.
• 2+ years of experience in a customer service related position.
• Ability to prioritize, organize, problem‑solve, and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow‑up.