Customer Support Associate

Aerotek; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

Aerotek is seeking a dedicated Customer Service Agent in Edmonton, Canada, to provide superior service across human resources, accounting, and administrative support. The role includes overseeing front office services, internal payroll processes, and managing various contractor benefits. Ideal candidates will possess a BA/BS degree in Human Resources, Business, or Accounting along with at least 2 years of customer service experience. Strong organizational and communication skills are essential for this position.

Qualifications

• 2+ years experience in a customer service related position.
• Ability to prioritize, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up.

Responsibilities

• Ensure front office customer service (telephone and reception desk).
• Complete internal payroll processing.
• Manage timecard audit and collection in PeopleSoft and AHCS.
• Resolve all payroll and invoicing issues, including adjustments and lost checks.
• Complete pre-employment paperwork with contractors.

Skills

Customer service

Problem solving

Time management

Effective communication

Organizational skills

Education

BA/BS degree in Human Resources, Business, or Accounting

Job description

Summary

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Supervisory Responsibilities

To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience

• BA/BS degree in Human Resources, Business, and Accounting preferred.
• 2+ years experience in a customer service related position.
• Ability to prioritize, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up.