Business Operations Associate

Aerotek; Mississauga; On-site; CAD 42,300 - 51,700; Full time

Job summary

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at their corporate office in Mississauga, ON. The role is focused on ensuring excellent customer service to clients and internal teams, along with managing accounts and processing payroll. Preferred qualifications include a BA/BS degree in Business or Accounting and strong communication skills. This position offers a competitive salary of $47,000 CAD plus quarterly bonuses, fostering a fair and team-oriented work environment.

Qualifications

• Ability to work in a fair and open team environment.
• Thorough knowledge of business policies and account management.
• Effective prioritization and organizational skills.

Responsibilities

• Support liaison for general field office questions.
• Processing travel/payroll advances and adjustments.
• Auditing contractor payroll for assigned field offices.
• Managing customer accounts including invoicing and collections.

Skills

Strong communication skills

Team-oriented work environment

Time management and organization

Conflict resolution

Education

BA / BS degree in Business or Accounting preferred

Job description

Overview

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.

Compensation: $47,000 CAD + $1,000 quarterly bonuses

Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is a proficient expert in the management and collection of customer accounts, processing of contractor payroll and support of field offices. Qualities include: Building team and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek communication model as appropriate, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate

• Support liaison for general field office questions including but not limited to corporate policies, payroll, PeopleSoft issues, and spread and commissions
• Processing travel/payroll advances and adjustments for assigned field offices
• Auditing contractor payroll for assigned field offices
• Processing contractor expenses
• Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues

Qualifications

• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team oriented environment that is fair, open, honest, humble, competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization and organizational skills