Customer Success Coordinator

Bemsiq Group; City of Moncton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Group benefits

Bonus program

Retirement savings program

Job summary

Greystone Energy Systems is seeking a Customer Support/Sales Support professional to assist the North American and International sales teams with order processing and after-sales requirements. The role involves processing orders, arranging shipping, and coordinating with production and freight forwarders to meet customer needs.

You will support order confirmations, provide necessary documentation, manage RMAs, and respond to customer inquiries while working closely with Sales Managers to ensure

Qualifications

• Must have minimum grade 12 and/or related post secondary education.
• Work experience in a related field would be considered an asset.
• Logistics experience (domestic or international) would be considered an asset.
• Previous Sales Support experience would be considered an asset, but not necessary.
• Knowledge of SYSPRO is recommended.

Responsibilities

• Process and enter customer orders.
• Send order confirmations to customers.
• Liaise between production and sales personnel.
• Provide customers with order-related documents or information.
• Complete RMA documentation and issue return instructions.
• Fulfill marketing material requests and prepare shipments.
• Verify shipment schedules and notify customers of delays.
• Follow up on suspended orders and coordinate with accounting to resolve issues.
• Handle customer inquiries and route technical requests to appropriate sales personnel.
• Verify shipping methods and provide weights/dimensions to customers.
• Coordinate with freight forwarders for shipping.
• Prepare export documents for international orders.
• Receive on-the-job training to navigate system requirements.

Skills

MS Office

Multi-tasking

Customer service

Communication

Service-focused leadership

Education

Grade 12 or related post-secondary education

Tools

SYSPRO

Job description

Position

This position is responsible to support the North American and International sales team, either local or external, for the internal processes and continual improvement of all sales order and after sales related requirements.

This position is responsible to work closely with the individual North American and International Sales Managers to process/manage orders and/or arrange the shipping methods based on the customers’ requirements.

Principle Duties & Responsibilities

Customer Success will work with both North American and International Sales Managers. Responsibilities will include, but are not limited to the following;

• Order entry, after review of order by sales person
• Send order confirmations
• Liaison between production and salesperson
• Supply customer with order related documents or information when required or requested
• Complete RMA documentation and send instructions to customers for return of products
• Fulfill marketing material requests from salespeople and package ready for shipping
• Verifying order shipment schedules for above areas and contacting customers in advance of delayed shipments
• Follow up with suspended orders and work with accounting to resolve
• Communicate and respond to various enquires from customers with-in confines of the sales support role. Forwarding technical requests and special enquires to applicable sales persons
• Verify ship method and contact customer with shipment weights and dimensions.
• Communicate and coordinate with various Freight Forwarders
• Coordinate, process and forward commercial documents for all international orders. Various requirements depending on shipping methods and customer demands
• Prepare CAED Export declarations (B13A)
• On the job training is provided to be able to navigate the various system requirements.

Education, Training & Experience

• Must have minimum grade 12 and/or related post secondary education.
• Work experience in a related field would be considered an asset.
• Logistic experience (domestic or international) would be considered an asset.
• Previous Sales Support experience would be considered an asset, but not necessary.
• Knowledge of SYSPRO

Skills and Competency Requirements

• Have the necessary computer skills to function in an office environment with the most up to date Microsoft Office products
• Be able to multi task and work independently without supervision
• Be a service-focused leader
• Strong customer service skills
• Strong communication skills (oral and written)

Compensation And Benefits

At Greystone Energy Systems, compensation is determined based on several factors, including experience, qualifications, internal equity, and market competitiveness. This position is also eligible for comprehensive group benefits, bonus program, and retirement savings program.