Customer Service Representative

Protech Group; Montreal; Vor Ort; CAD 42.000 - 47.000; Vollzeit

Benefits dieser Stelle

Salary: CAD 42,000–47,000 per year

Medical and dental insurance with tele

RRSP pension plan contribution

Opportunities for rapid growth and pay

Zusammenfassung

Protech Group, headquartered in Montreal, Quebec, Canada, is seeking a Customer Service Representative to guide customers before, during, and after sales to ensure the best possible experience. The role involves handling inquiries, preparing orders, and coordinating with multiple departments to maintain a seamless process.

Ideal candidates have 5+ years in customer service, proficiency with Office 365, fluency in English and French, and a proven track record of customer satisfaction.

Qualifikationen

• Minimum of 5 years of customer service experience.
• Proficiency with Office 365 (Word and Excel).
• Fluent in English and French (spoken and written).
• Commitment to customer satisfaction and delivering outcomes.
• Strong attention to detail and ability to meet deadlines.
• Willing to cooperate and share responsibilities across teams.

Aufgaben

• Guide customers before, during and after sales to ensure the best experience.
• Prepare orders by collecting and assessing customer information.
• Respond to emails, calls, and inquiries about pricing, production, orders and product development.
• Maintain high customer satisfaction by staying available, tracking orders and proactively following up.
• Keep records of customer interactions and file documents; build long-term relationships.
• Collaborate with Logistics, R&D, Manufacturing and Marketing to meet and exceed expectations.

Kenntnisse

Customer service

Office 365

Bilingual English/French

Attention to detail

Team collaboration

Time management

Jobbeschreibung

YOUR CHALLENGE

You are an integral part of providing the expertise and service benefiting our customers. As a Customer Service Representative, your goal is to guide our customers before, during and after sales to ensure the best experience possible. You will:

• Prepare orders by collecting and assessing customer information;
• Respond to incomings emails, phone calls and website inquiries such as pricing, production, order tracking, and product development;
• Maintain a high level of customer satisfaction by remaining available and responsive, ensuring a clean order process, tracking orders, and proactively following up on accounts;
• Keep records of customer interactions and file documents;
• Cultivate, develop and maintain long-term customer relationships;
• Collaborate with other departments (i.e. Logistics, Research & Development, Manufacturing, Marketing) throughout the entire process in order to meet and even exceed customer expectations.

YOUR EXPERIENCE & SKILLS

• Minimum of 5 years experience in customer service;
• Knowledge of Office 365 (most importantly Word and Excel)
• English and French language mastery (spoken and written);
• Exemplify a dedication to customer satisfaction and delivering end results;
• Possess excellent attention to detail and work with set deadlines;
• Willing to cooperate, share responsibilities, take direction and advice within the team and other related departments;
• Able to plan and organize multiple responsibilities simultaneously;

OUR OFFER

When you come to work at the Protech Group you’ll become part of a dynamic and rapidly expanding business. Everyone has a part to play in our success to formulate the right mix. In return, we reward our people with a wide range of great benefits, including:

• Salary of $42,000 to $47,000 per year;
• Medical and dental insurance program with telemedicine;
• RRSP pension plan contribution;
• Opportunities for rapid growth and pay increase into senior roles.

OUR COMPANY

For more than 40 years, the Protech Group has been developing and manufacturing coatings, paints, and specialty materials. Through quality and innovation, we formulate the right mix to protect and enhance what matters most to our customers. Headquartered in Montreal, Quebec, Canada, Protech Group products are manufactured in more than 20 sites worldwide. We serve our customers in countless markets and industries, including construction, infrastructure, transportation, consumer goods, and healthcare.

We hire personalities, not backgrounds. The Protech Group is an equal opportunity employer committed to diversity, equity and inclusion.