Customer Success & Sales Enablement Specialist

The Radius Group; Richmond; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

The Radius Group is seeking a Customer Success Specialist to support the sales team and strengthen client relationships before and after sale. You will handle proposals, quotes, and lead follow-ups while coordinating calendar bookings and campaign inquiries.

Post-sale, you will lead courtesy calls, collect feedback, identify needs, and spot opportunities to upsell Radius services. A collaborative, growth-focused culture awaits.

Qualifications

• Experience in Sales Support, Inside Sales, Account Management or Customer Success.
• Proven ability to develop proposals, quotes and manage lead flow.
• Strong communication and organizational skills with a customer-first approach.

Responsibilities

• Create accurate proposals, quotes and follow-ups in a timely manner.
• Qualify inbound leads and route to the correct sales rep.
• Book calendar appointments and manage campaign inquiries with CRM handoffs.

Skills

Sales support

Inside sales

Account management

Customer success

Tools

HubSpot

CRM software

Outlook

Microsoft Office

Job description

The Radius Group is seeking a Customer Success Specialist to support the sales team and strengthen client relationships before and after sale. You will handle proposals, quotes, and lead follow-ups while coordinating calendar bookings and campaign inquiries.

Post-sale, you will lead courtesy calls, collect feedback, identify needs, and spot opportunities to upsell Radius services. A collaborative, growth-focused culture awaits.