Remote Client Success Manager | Growth & Retention

Pine Services; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

Pine Services is seeking a Client Success Manager to own a dedicated book of business from onboarding through renewal and expansion. You will drive client retention, manage relationships, and identify growth opportunities while working in a fully remote environment.

The role requires 3+ years in client success/account management, strong communication skills, and experience with Sage Intacct ERP. You will partner with sales, delivery, and leadership to deliver outcomes and maintain CRM records.

Qualifications

• 3+ years in Customer/Client Success, Account Management, or client relationship roles.
• Strong written and verbal communication skills.
• Proactive, high-energy approach with excellent follow-through.
• Comfortable in a commercially minded role with retention and growth metrics.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Own the full client relationship for an assigned book of business, including renewals and expansions.
• Monitor account health, flag churn risk early, and collaborate cross-functionally to resolve it.
• Lead regular business reviews to align on client goals and opportunities for growth.
• Identify upsell and cross-sell opportunities within your client base.
• Serve as the go-to contact for accounts with fast, thoughtful, and consistent responses.
• Build long-term champions who advocate for the business through referrals and reviews.
• Collaborate with sales, delivery, and leadership to support client success and drive outcomes.
• Maintain accurate account and pipeline records in the CRM.

Skills

Client relationship management

Written and verbal communication

Account Management

Remote work

Follow-through

Tools

Sage Intacct ERP

Job description

Pine Services is seeking a Client Success Manager to own a dedicated book of business from onboarding through renewal and expansion. You will drive client retention, manage relationships, and identify growth opportunities while working in a fully remote environment.

The role requires 3+ years in client success/account management, strong communication skills, and experience with Sage Intacct ERP. You will partner with sales, delivery, and leadership to deliver outcomes and maintain CRM records.