Customer Success Manager - Public Sector SaaS Growth

NationGraph; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Health, dental & vision insurance

Company lunches

Job summary

NationGraph is seeking a Customer Success Manager in Toronto to own onboarding and adoption across our growing customer base. You’ll work with an Account Manager on a shared portfolio to ensure customers are set up, trained, and deriving daily value from NationGraph.

You will train users at all levels, monitor usage data, and proactively re-engage under-utilized customers. Collaboration with product/engineering will help relay feedback and guide the roadmap.

Qualifications

• Experience driving product adoption and time-to-value.
• Strong communication across all stakeholder levels.
• Comfort with data to drive conversations and decisions.

Responsibilities

• Own onboarding end-to-end and get customers to first value.
• Train users from daily operators to executive sponsors.
• Drive product adoption by monitoring usage and re-engaging users.
• Collaborate with Account Manager on health, renewal, and expansion.
• Be the day-to-day contact for questions and best practices.
• Relay customer feedback to product and help shape the roadmap.
• Document onboarding playbooks and processes at scale.

Skills

Onboarding

Adoption tracking

Training users

Communication

Data-driven

Proactivity

Government interest

Tools

HubSpot

Job description

NationGraph is seeking a Customer Success Manager in Toronto to own onboarding and adoption across our growing customer base. You’ll work with an Account Manager on a shared portfolio to ensure customers are set up, trained, and deriving daily value from NationGraph.

You will train users at all levels, monitor usage data, and proactively re-engage under-utilized customers. Collaboration with product/engineering will help relay feedback and guide the roadmap.