Customer Success Manager, North America (SaaS)

Socket.dev; Canada; Remote; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly culture

Work-from-home stipend

Birthday off

Job summary

Leap Tools, a remote-first tech company, seeks a Customer Success Manager to manage post-onboarding for SMBs, focusing on health, retention, and expansion. You will partner with product, sales, and leadership to deliver best-in-class experiences.

The role requires 1–2 years in B2B CS, book-of-business management, and experience engaging with C-suite executives. SaaS experience is mandatory; fluency in English required. Remote-friendly with Ontario-based salary and benefits.

Qualifications

• 1–2 years of experience in a B2B Customer Success role.
• Direct experience managing a book of business.
• Able to quickly understand and prioritize technically complex processes and tasks.
• Professional and comfortable engaging with C-suite executives.
• Able to manage tight deadlines.
• Comfortable using Google Workspace and Salesforce.
• Excellent written and verbal communication skills.
• Well-organized and able to manage multiple priorities.
• Experience in SaaS is mandatory.
• English language proficiency.
• Bonus: Fluency in French or Spanish.

Responsibilities

• Manage the post-onboarding customer lifecycle for a book of SMB customers.
• Be responsible for metrics such as Customer Health, Retention, and Expansion.
• Become a trusted partner to customers to understand their needs and help them achieve goals.
• Engage and share learnings across the wider Customer Success team.
• Serve as a voice of customers with product, sales, and leadership; partner with teams to drive best-in-class experiences.
• Maintain impeccable records in Customer Success software.
• Actively engage with customers to assess priorities and identify opportunities to expand the Roomvo Platform.

Skills

Customer Success

Book of business management

C-suite engagement

Communication

Organization

Tech-savvy

SaaS

Education

Tools

Google Workspace

Salesforce

Job description

Leap Tools, a remote-first tech company, seeks a Customer Success Manager to manage post-onboarding for SMBs, focusing on health, retention, and expansion. You will partner with product, sales, and leadership to deliver best-in-class experiences.

The role requires 1–2 years in B2B CS, book-of-business management, and experience engaging with C-suite executives. SaaS experience is mandatory; fluency in English required. Remote-friendly with Ontario-based salary and benefits.