Customer Success Manager, Document Cloud – Travel 50%

VARITE INC; Ottawa; On-site; CAD 82,656 - 90,880; Full time

Job summary

A leading consulting firm is looking for a qualified Customer Success Manager to enhance customer partnerships and drive the adoption of Document Cloud products. The role requires over 5 years of experience in customer success or sales in a technology setting. You will collaborate with Account Managers to identify growth opportunities and ensure customer satisfaction. The position is based in Ottawa, Ontario, and may require up to 50% travel. Excellent presentation skills and the ability to lead executive-level conversations are essential.

Responsibilities

• Build strong customer partnerships and ensure value.
• Lead successful adoption of Document Cloud products.
• Collaborate with Account Managers for growth opportunities.
• Develop deep expertise in the Document Cloud suite.
• Deliver executive-ready presentations and narratives.
• Partner cross-functionally with various teams.
• Own the customer journey for adoption and retention.
• Gather insights and share recommendations for innovation.

Skills

Sales or customer success experience

Resolving complex customer challenges

Meeting sales or success targets

Trusted advisor attitude

Self-starter

Confident leading executive-level conversations

Effective multitasking

Willing to travel

Education

Bachelor's degree or equivalent experience

Job description

A leading consulting firm is looking for a qualified Customer Success Manager to enhance customer partnerships and drive the adoption of Document Cloud products. The role requires over 5 years of experience in customer success or sales in a technology setting. You will collaborate with Account Managers to identify growth opportunities and ensure customer satisfaction. The position is based in Ottawa, Ontario, and may require up to 50% travel. Excellent presentation skills and the ability to lead executive-level conversations are essential.