Customer Success Manager

VARITE INC; Ottawa; On-site; CAD 82,656 - 90,880; Full time

Job summary

A leading consulting firm is looking for a qualified Customer Success Manager to enhance customer partnerships and drive the adoption of Document Cloud products. The role requires over 5 years of experience in customer success or sales in a technology setting. You will collaborate with Account Managers to identify growth opportunities and ensure customer satisfaction. The position is based in Ottawa, Ontario, and may require up to 50% travel. Excellent presentation skills and the ability to lead executive-level conversations are essential.

Responsibilities

• Build strong customer partnerships and ensure value.
• Lead successful adoption of Document Cloud products.
• Collaborate with Account Managers for growth opportunities.
• Develop deep expertise in the Document Cloud suite.
• Deliver executive-ready presentations and narratives.
• Partner cross-functionally with various teams.
• Own the customer journey for adoption and retention.
• Gather insights and share recommendations for innovation.

Skills

Sales or customer success experience

Resolving complex customer challenges

Meeting sales or success targets

Trusted advisor attitude

Self-starter

Confident leading executive-level conversations

Effective multitasking

Willing to travel

Education

Bachelor's degree or equivalent experience

Job description

VARITE is looking for a qualified Customer Success Manager

What the client does?

An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.

What we do?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Success Manager

Location: Ottawa, ON

Contract Duration: 6 months (Possible extension)

Pay Rate Range: CAD 60.00 - CAD 65.97/hr. on T4

Travel: 50%

Here’s what you’ll do

Duties:

• Build strong customer partnerships by understanding their goals and ensuring meaningful value from Client's solutions
• Lead successful adoption of Document Cloud products, helping customers achieve their key outcomes
• Collaborate with Account Managers to uncover growth opportunities, mitigate risk, and drive account health
• Develop deep expertise across the Document Cloud suite and serve as a trusted product advisor
• Deliver compelling, executive-ready presentations and narratives that resonate with customers
• Partner cross-functionally with Sales, Solutions Consulting, Product Marketing, Support, and others to ensure smooth launches and strong adoption
• Own the customer journey across adoption, expansion, and retention
• Gather insights, identify trends, and share recommendations with product teams to drive innovation

Skills:

• 5+ years of experience in sales or customer success, ideally in technology and with Document Cloud products
• Strong track record of resolving complex customer challenges and getting results
• Demonstrated success meeting sales or success targets
• Trusted advisor attitude with experience identifying business value and expansion opportunities
• Self-starter with a collaborative, proactive approach. Effective at prioritizing, multitasking, and navigating fast-paced environments
• Confident leading executive-level conversations and facilitating impactful meetings
• Willing to travel up to 50% to engage with customers in person

Education:

• Bachelor's degree or equivalent experience.

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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.