Customer Success & Dispatch Coordinator

TPGS; Mississauga; Hybrid; CAD 45,000 - 64,000; Full time

Benefits offered by this job

Health & wellness spending accounts

Employee Assistance Program

Paid time off and statutory holidays

Tuition reimbursement and professional

Job summary

Total Power Limited in Mississauga, Canada is seeking a skilled Dispatcher to coordinate technicians, manage parts, and optimize field operations. You will ensure timely service, accurate invoicing, and strong communication with branches and customers.

Ideal candidates bring 2+ years of dispatching experience, solid MS Office skills, and a proven ability to multitask in a fast-paced environment. This role offers growth, benefits, and a company vehicle for select positions.

Qualifications

• Minimum 2 years' dispatching experience in a similar industry.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.

Responsibilities

• Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship with sites and personnel.
• Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
• Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
• Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
• Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response.
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each account and that it is completed within the assigned month as efficiently as possible.
• Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity.
• Monitor multiple National Smart Lists to determine available calls that can be invoiced.

Skills

Dispatching

Customer service

Microsoft Office

Communication

Time management

Tools

Microsoft Office

Job description

Total Power Limited in Mississauga, Canada is seeking a skilled Dispatcher to coordinate technicians, manage parts, and optimize field operations. You will ensure timely service, accurate invoicing, and strong communication with branches and customers.

Ideal candidates bring 2+ years of dispatching experience, solid MS Office skills, and a proven ability to multitask in a fast-paced environment. This role offers growth, benefits, and a company vehicle for select positions.