Dispatcher / Customer Service Representative

Power Link Expedite; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A growing transportation and logistics company in Burlington is seeking a full-time Courier Dispatcher/Customer Service Representative. This role involves assigning delivery orders to drivers, ensuring efficient shipment processing, and providing exceptional customer service. The ideal candidate will have strong English communication skills and knowledge of the Greater Toronto Area. Compensation ranges from $50,000 to $70,000 annually depending on experience, along with potential bonuses.

Qualifications

• Excellent English communication skills, both written and verbal.
• Strong attention to detail with the ability to multitask and manage time effectively.
• Previous experience in the courier or transportation industry preferred.

Responsibilities

• Plan and assign pick-up and delivery orders to drivers.
• Enter customer orders into the system accurately.
• Ensure delivery commitments are achieved.
• Liaise with customers regarding deliveries and service.
• Follow up on any delivery delays.

Skills

Ability to plan, dispatch, and monitor orders for our drivers

Excellent knowledge of the Greater Toronto Area geography

Excellent English communication skills

Ability to make quick decisions in a fast-paced environment

Strong attention to detail

Ability to manage time effectively and multitask

Positive attitude and strong teamwork skills

Previous courier or other related transportation industry experience

Courier Complete/Fleet Complete system experience

Job description

Overview

Power Link is a Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight. We are looking for a new staff member to join our Courier division. This is an opportunity to join a growing company with significant expansion plans.

Role

COURIER DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

Location: Burlington

Description:

The Courier Dispatcher/CSR position entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures shipments are completed in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. They ensure accuracy when entering customer orders and other information into the computer system in a timely manner. They also provide prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.

Responsibilities

• Plan and assign pick-up and delivery orders to drivers
• Enter customer orders into the system
• Ensure delivery commitments are achieved
• Liaise with customers regarding deliveries, service, etc.
• Follow up on any delivery delays

Skills and Requirements

• Ability to plan, dispatch, and monitor orders for our drivers
• Excellent knowledge of the Greater Toronto Area geography
• Excellent English communication skills, both written and verbal
• Ability to make quick decisions in a fast-paced environment
• Strong attention to detail
• Ability to manage time effectively and multitask
• Positive attitude and strong teamwork skills
• Previous courier or other related transportation industry experience
• Courier Complete/Fleet Complete system experience

Job Details

Job Type: Full-time

Compensation:

$50,000 to $70,000 (salary & annual bonus) a year, depending on experience

Experience: Courier, expedited, or other transportation industry dispatcher experience is preferred