Customer Service Supervisor

LASIK MD; Hamilton; On-site; CAD 49,000 - 59,000; Full time

Benefits offered by this job

Bonus

Permanent full-time (approx 30 hrs/wk)

Free LASIK surgery

3 weeks vacation

3 sick days

1 wellness day

Group insurance

Telemedicine

RRSP match

Job summary

LASIK MD in Hamilton, Ontario seeks a Customer Service Supervisor to enhance patient experience and clinic operations. The role includes supervising staff, ensuring smooth patient flow, and maintaining high service standards across the clinic network.

The position requires strong English communication, leadership, and comfort with Microsoft 365 and EMR systems; travel to other clinics is possible per operational needs.

Qualifications

• Experience in management or supervision.
• Excellent proactive customer service skills.
• Strong English communication skills.
• Comfortable with computers and Microsoft 365.

Responsibilities

• Provide patients with exceptional service and ensure clinic flow.
• Greet patients, answer questions, and verify files.
• Lead by example and supervise staff, enforcing policies.
• Resolve escalated issues with emotional intelligence and innovative solutions.
• Enter/update patient information in the computer system.
• Support Risk Management by reporting safety concerns.
• Assist the Center Director with additional tasks.

Skills

Leadership

Communication

Customer service

Supervision

Microsoft 365

EMR systems

Tools

Microsoft 365

EMR systems

Job description

CUSTOMER SERVICE SUPERVISOR

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Description

Poste chez LASIK MD

See If You Are Our Next

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

The wage range for this role is between $23.74 - $28.48/hr.

A Look At Your Benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (approximatley 30hrs/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

• You provide our patients with exceptional service and ensure the overall fluidity of the clinic's traffic by ensuring that wait times are reasonable, maintaining the general appearance of the waiting room, and verifying patient files.
• You circulate the waiting room area to respond to questions or concerns immediately.
• You lead by example, as well as provide supervision and guidance to staff, while adapting company policies and exercising good judgment in managing day-to-day decisions and challenges.
• You use your emotional intelligence and problem-solving skills to resolve any potential escalating issues while providing your team with innovative ways to achieve clinic objectives.
• You enter necessary and updated patient information into the computer system.
• You support the organization's Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization's overall efforts to identify, report, and mitigate risks.
• You assist the Center Director with any additional tasks necessary.

A clear view of your assets

• You have excellent communication skills in English.
• You have a keen interest in the medical field and a leadership role.
• You stand out for your organizational, collaborative, and autonomous skills.
• You have experience in management or supervision and demonstrate excellent proactive customer service skills.
• You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
• You demonstrate empathy, emotional intelligence, and professionalism with the ability to foster change, work in a complex environment, set goals, delegate tasks, and prioritize urgencies.
• Schedule: Mondays and Wednesdays from 8:00 a.m. to 9:00 p.m., Tuesdays, Thursdays, and Fridays from 8:00 a.m. to 5:00 p.m., and Saturdays from 8:00 a.m. to 4:30 p.m.
• Required: You are comfortable traveling to other clinics for training (and/or) work (expenses covered by Vision Group).