Customer Service Specialist – Transportation Solutions (Burnaby)

RXO Inc.; Burnaby; Hybrid; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Disability insurance

EFAP

Career development

Paid time off

Volunteer days

Job summary

RXO Inc. in Burnaby, British Columbia, is seeking a Specialist, Customer Service Representative to deliver exceptional service to internal and external customers on site.

You will analyze orders, keep customer profiles updated and coordinate with shipping partners to meet agreed service levels. The ideal candidate has at least 1 year in transportation or customer service, plus call center experience, and demonstrates strong written and spoken communication, a proactive attitude, and the ability

Qualifications

• 1 year of experience in transportation or customer service.
• Bachelor's degree.
• 2 years of experience in a call center.

Responsibilities

• Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations.
• Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary.
• Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements.
• Establish a plan to align service partners for success.
• Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines.

Skills

Customer service

Communication

Teamwork

Independence

Problem solving

Education

Bachelor's degree

Job description

RXO Inc. in Burnaby, British Columbia, is seeking a Specialist, Customer Service Representative to deliver exceptional service to internal and external customers on site.

You will analyze orders, keep customer profiles updated and coordinate with shipping partners to meet agreed service levels. The ideal candidate has at least 1 year in transportation or customer service, plus call center experience, and demonstrates strong written and spoken communication, a proactive attitude, and the ability