Specialist, Customer Service Rep

RXO Inc.; Burnaby; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Pension with employer matching

Disability and life insurance

EFAP and mental health resources

Paid time off and holidays

Volunteer days

Job summary

RXO Inc. in Burnaby, BC is seeking a Specialist, Customer Service Representative to deliver exceptional service to internal and external customers across North America.

You will analyze orders, update account profiles to reflect service expectations, and coordinate with service partners to meet quoted constraints. A background in transportation or call center environments is advantageous.

Qualifications

• 1 year of experience in transportation or customer service.
• Bachelor's degree preferred.
• Ability to work independently and with a team.
• Excellent verbal and written communication skills.

Responsibilities

• Act as advocate for customers to meet or exceed expectations.
• Analyze incoming orders to determine feasibility within quoted constraints.
• Maintain account profiles to reflect customer service requirements.
• Schedule pickup appointments and coordinate with service partners.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Organizational skills

Independent work

Education

Bachelor's degree

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $50,000-$55,000 CAD The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements Establish a plan to align service partners for success Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines At a minimum, you’ll need: 1 year of experience in transportation or customer service It’d be great if you also have: Bachelor's degree 2 years of experience in a call center environment Ability to work independently, with little or no supervision and/or in a team environment Excellent verbal and written communication skills Positive, can-do attitude to achieve goals Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders Strong organizational and investigative skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Supplemental medical, dental, and vision plans to keep you at peak performance Pension plan with an employer matching contribution Company-paid disability and life insurance Mental health resources and Employee & Family Assistance Program (EFAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here. We’re a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We’re looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.