Customer Service Specialist - Logistics & Order Support

RXO, Inc.; Burnaby; On-site; CAD 50,000 - 61,000; Full time

Job summary

RXO, Inc. is a leading provider of transportation solutions across North America. The Specialist, Customer Service Representative role offers a starting annual compensation of $55,000, with potential bonus or commission pay.

You will ensure top-tier service for internal and external customers and contribute to a career-minded team environment. Day-to-day duties include advocating for customers, analyzing orders, maintaining profiles, coordinating service partners, and scheduling pickups within

Qualifications

• 1 year of experience in transportation or customer service.
• Excellent verbal and written communication skills.
• Ability to work independently, with little or no supervision and/or in a team environment.

Responsibilities

• Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations.
• Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary.
• Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements.
• Establish a plan to align service partners for success.
• Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines.

Skills

Customer service

Communication skills

Analytical skills

Time management

Teamwork

Education

Bachelor's degree

Job description

RXO, Inc. is a leading provider of transportation solutions across North America. The Specialist, Customer Service Representative role offers a starting annual compensation of $55,000, with potential bonus or commission pay.

You will ensure top-tier service for internal and external customers and contribute to a career-minded team environment. Day-to-day duties include advocating for customers, analyzing orders, maintaining profiles, coordinating service partners, and scheduling pickups within