Customer Service Administrator

TransX Ltd; New Westminster; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Partnered training programs

Diversity and inclusion commitment

Accommodation for recruitment process

Job summary

TransX Ltd is seeking a Customer Service Administrator to support the Terminal Operations team in Vancouver. You will respond to inquiries, assist in planning routes, process orders, and maintain CRM data to ensure smooth terminal operations during a temporary leave.

The role emphasizes accurate data management, collaboration with drivers and internal teams, and adherence to safety and regulatory standards. Strong communication and organizational skills are essential.

Qualifications

• Prior administrative or customer service experience, preferably in transportation/logistics.
• Familiarity with CRM software and a Transportation Management System (TMS).
• Strong analytical and Excel-like data logging abilities.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and live chat; resolve issues and provide clear, accurate information.
• Assist in planning and coordinating transportation routes and daily pickup/delivery operations.
• Process inbound sales orders, invoice adjustments, and transportation documents; manage returns/refunds.
• Maintain accurate customer profiles, case notes, and CRM tickets; keep shared inboxes organized and up-to-date.
• Support KPI tracking and participate in process improvements while following safety rules.

Skills

Verbal communication

Written communication

Organizational skills

Education

Post-secondary studies in Logistics/Operations/Transportation

High school diploma or equivalent

Tools

CRM software

Transportation Management System (TMS)

Microsoft Office Suite

Job description

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

• Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and elevate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
• Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
• Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
• Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
• Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

• Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
• Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
• Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
• Industry Knowledge: Strong interest in the transportation and supply chain industry.
• Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian-owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.