Customer Service & Order Support Specialist

Brenntag; City of Langley; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health & dental

Pension plan

EFAP

3 weeks vacation

Flexible hours

Gym subsidy

Tuition reimbursement

Parental leave top-up

Job summary

Brenntag Canada Inc. in Langley, BC is seeking a Customer Service Representative to deliver outstanding service to internal and external customers. You will manage orders, update pricing, process payments, and monitor shipments while maintaining key performance indicators and strong communication with stakeholders.

This role emphasizes accuracy, timely responses, and collaboration with the GM/AM for returns, inventory awareness, and issue resolution. Competitive pay and benefits are offered.

Qualifications

• Experience in customer service preferred.
• Ability to handle multiple tasks and priorities.
• Strong communication and problem-solving skills.

Responsibilities

• Create and maintain Customer Masters.
• Complete Fraud Checklist & attach to Customer Account.
• Update customer-specific price (CSP).
• Dedicate the first 2 hours of the day for order entry.
• Review open order report (VA05 & VA06).
• Review order shipment status ZVL10U and push through DNs as required.
• Update b/o dates and follow up on new product code set up.
• Attach all documentation to orders for transparency.
• Review credit blocks and product allocation blocks for release.
• Review VF04 to release order blocks daily.
• Review VFX3 to resolve and release invoices daily (Freight, low margin, high margin).
• Review V.23 to release all blocked orders.
• Use MMBE and Production scheduler for inventory availability.
• Communicate Customer follow ups daily.
• EDI – review B2B Monitor and reconcile.
• Upload customer portal invoices daily.
• Execute timely invoice adjustments.
• Process credit card payments as required.
• Update CSR KPI’s daily on spreadsheet.
• Maintain broad knowledge of product availability.
• Arrange collection of empty containers on behalf of the customer.
• Work with GM/AM for Return Authorizations and coordinate with customer.
• Complete administrative tasks and special projects as assigned.
• Consignment inventory reconciliation.
• Order customer branded labels for warehouses.
• Monitor customer telemetry to determine order entry.
• Collect End User Declarations (EUD’s) and submit to Regulatory.
• Process Customer Complaints in SalesForce 2.0.
• Answer after hours customer calls, as assigned (on call schedule / cellular phone).

Job description

Brenntag Canada Inc. in Langley, BC is seeking a Customer Service Representative to deliver outstanding service to internal and external customers. You will manage orders, update pricing, process payments, and monitor shipments while maintaining key performance indicators and strong communication with stakeholders.

This role emphasizes accuracy, timely responses, and collaboration with the GM/AM for returns, inventory awareness, and issue resolution. Competitive pay and benefits are offered.