Customer Service Specialist — Solve Problems & Grow

DSL Ltd.; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

Health Spending Account

RRSP matching

Education support

Advancement opportunities

Job summary

DSL Ltd. in Edmonton, AB is seeking a Customer Service Representative to support customers across multiple channels. You will respond professionally, process orders, and help resolve issues while maintaining service quality.

Ideal candidates have strong communication, active listening, and problem-solving skills, with a background in customer service and a willingness to learn our products and processes. On-site work and team collaboration are essential.

Qualifications

• High school diploma required.
• Post-secondary education is an asset.
• Experience in restaurant industry is a plus.
• Strong interpersonal and written/oral communication.

Responsibilities

• Monitor customer requests and respond within defined parameters.
• Create service or parts orders as needed.
• Dispatch orders when required.
• Clarify issues, research solutions, and escalate when needed.
• Follow up on outstanding issues and keep customers informed.
• Handle customer billing inquiries and upsell where appropriate.

Skills

Customer service

Communication

Problem solving

Multitasking

Listening

Upselling

Teamwork

Education

High school diploma

Post-secondary asset

Job description

DSL Ltd. in Edmonton, AB is seeking a Customer Service Representative to support customers across multiple channels. You will respond professionally, process orders, and help resolve issues while maintaining service quality.

Ideal candidates have strong communication, active listening, and problem-solving skills, with a background in customer service and a willingness to learn our products and processes. On-site work and team collaboration are essential.