Customer Experience Specialist — Upsell & Support

Sani Marc Inc; Dartmouth; On-site; CAD 34,000 - 36,000; Full time

Job summary

Sani Marc Inc. in Dartmouth, Nova Scotia is hiring a Customer Experience Representative for a full-time on-site role. You will handle orders, respond to customer requests, and promote products with a focus on service excellence.

The position requires a high school diploma and at least two years of direct customer-facing experience by phone. Strong communication, teamwork, and French language skills are essential for success.

Qualifications

• High school diploma.
• At least two years in a role with direct client communication by phone.
• Passion for customer service.
• Strong communication skills with upsell/cross-sell ability.
• Ability to work independently or in a team.
• General knowledge of MS Office.
• Effective organization skills.
• Adaptability and flexibility.
• Inventory management and annual stock takes.
• Written French ability.
• Sense of urgency with courtesy.

Responsibilities

• Act as the primary contact for our three divisions, process orders efficiently.
• Respond to requests such as RMAs, delivery requests, out-of-stock items, pricing issues.
• Promote products and systems to customers and merchandise the store creatively.
• Guard against complacency; share ideas and improvements.
• Carry out other tasks assigned by the Customer Experience Supervisor.

Skills

Customer service

Communication skills

Teamwork

MS Office

Organizational skills

French language

Education

High school diploma

Tools

MS Office

Job description

Sani Marc Inc. in Dartmouth, Nova Scotia is hiring a Customer Experience Representative for a full-time on-site role. You will handle orders, respond to customer requests, and promote products with a focus on service excellence.

The position requires a high school diploma and at least two years of direct customer-facing experience by phone. Strong communication, teamwork, and French language skills are essential for success.