Customer Service & Sales Specialist (Remote or On-site)

Colonial Group; Greenwood; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Unlimited commission and performance‑t

Job summary

Eastlink in Dartmouth, NS (on-site) or remote work-from-home is seeking a Customer Service Specialist. You will handle inbound calls, answer questions, and help customers find products and services that fit their needs. Start date is November 12, 2026.

You will balance service with sales, meet performance goals, document interactions across multiple systems, and be available to work evenings and weekends as required. Eastlink offers paid training, benefits, pension, and growth opportunities.

Responsibilities

• Answer customer questions about accounts, billing, products, and services
• Take the time to understand customer needs and recommend the right solutions
• Help customers with upgrades, plan changes, and service requests
• Resolve concerns with professionalism, empathy, and a focus on finding solutions
• Identify opportunities to promote products, services, and promotions that provide value
• Meet individual sales and performance goals
• Accurately document customer interactions across multiple systems

Job description

Eastlink in Dartmouth, NS (on-site) or remote work-from-home is seeking a Customer Service Specialist. You will handle inbound calls, answer questions, and help customers find products and services that fit their needs. Start date is November 12, 2026.

You will balance service with sales, meet performance goals, document interactions across multiple systems, and be available to work evenings and weekends as required. Eastlink offers paid training, benefits, pension, and growth opportunities.