Customer Service Representative

Insight Global; Oshawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to deliver exceptional in-person and multi-channel support at the branch and service center. You will handle orders, data entry, and customer inquiries to help drive branch growth and client satisfaction.

The role emphasizes teamwork, accuracy, and a positive attitude in a fast-paced environment, with French-English bilingualism considered an asset for serving diverse clients in the region.

Qualifications

• Direct, in-person customer service experience required.
• Excellent data entry and keyboarding skills.
• Commitment to exceptional customer service.
• Ability to handle high-pressure situations with a positive attitude.
• Strong team collaboration and flexibility.
• Bilingual in French and English is an asset.

Responsibilities

• Provide customer support in person, via mail and by phone.
• Process orders and enter data into internal systems.
• Reference pricing and delivery information for customers.
• Respond to inquiries and requests from customers.
• Set up and maintain customer records.
• Perform clerical duties and word processing as needed.
• Prepare paperwork for auction days and obtain approvals.

Skills

Customer service

Data entry

Team player

Bilingual English/French

Tools

CRM software

MS Office

Job description

Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Customer Service Representative plays such a meaningful role in the operation of the branch and service center. The Customer Service Representative will be providing outstanding customer experience both in person and through various communication channels to help the organization focus on business and branch growth.

Responsibilities include:

• Provide a variety of customer support services through the mail, telephone, and direct personal contact at the office
• Process orders and assignments and enter data into the internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals.

Required Skills and Experience

• Previous work experience involving direct, in-person contact with customers
• Experience with computers, excellent data entry and keyboarding skills
• Commitment to providing exceptional customer service
• Ability to work well and maintain a positive attitude in high-pressure situations
• Ability to work well as part of a team and contribute wherever needed
• Bilingual in French and English an asset