Customer Services Specialist

Socket.dev; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full-time, stable employment

Training and opportunities to develop

Opportunities for growth within the公司

Job summary

Socket.dev in Calgary, Canada, is seeking a friendly, professional Customer Service Specialist to join our team. You will be the main point of contact for customers, handling inquiries, orders, product information, and delivery updates with prompt and professional service in a fast-paced environment.

You will collaborate with sales, warehouse, and other departments to resolve issues, maintain records, and improve the customer experience.

Qualifications

• Previous experience in customer service, order processing in trading business environment is preferred.
• Strong verbal and written communication skills.
• Professional telephone and email etiquette.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Customer-first mindset.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels in a professional and timely manner.
• Assist customers with product information, pricing, availability, orders, and general questions.
• Enter, process, and update customer orders accurately in company systems.
• Provide customers with order status and delivery updates.
• Investigate and resolve customer concerns, complaints, order discrepancies, and service issues.
• Coordinate with sales, warehouse, delivery, purchasing, and other internal teams to resolve customer requests.
• Maintain accurate customer information, notes, and records.
• Follow up with customers to ensure questions and issues are fully resolved; identify opportunities to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Teamwork

Independent work

Punctuality

CRM systems

Tools

CRM software

Job description

About the Role

We are looking for a friendly, professional, and highly organizedCustomer Service Specialist to join our team. This position is ideal for someone who enjoys helping customers, solving problems, communicating clearly, and working in a fast-paced environment.

As a Customer Service Specialist, you will be a key point of contact for our customers. You will assist with inquiries, orders, product information, delivery updates, and issue resolution while ensuring every customer receives prompt and professional service.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Assist customers with product information, pricing, availability, orders, and general questions.
• Enter, process, and update customer orders accurately in company systems.
• Provide customers with order status, delivery updates, and other relevant information.
• Investigate and resolve customer concerns, complaints, order discrepancies, and service issues.
• Coordinate with sales, warehouse, delivery, purchasing, and other internal teams to resolve customer requests.
• Maintain accurate customer information, notes, and records.
• Follow up with customers to ensure questions and issues are fully resolved.Identify opportunities to improve the customer experience and communicate recurring issues to management.
• Maintain a positive, professional, and customer-focused attitude.
• Perform other administrative and customer service duties as required.

Qualifications

• Previous experience in customer service, order processing in trading business environment is preferred.
• Strong verbal and written communication skills.
• Professional and confident telephone and email etiquette.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable working with computers, email, Microsoft Office, and order-management or CRM systems.
• Ability to work independently while contributing positively to a team environment.
• Reliable, punctual, and accountable.

What We’re Looking For

The successful candidate will be someone who:

• Genuinely enjoys helping customers.
• Takes ownership of customer questions and problems.
• Communicates clearly and professionally.
• Remains calm and solution-focused when dealing with challenging situations.
• Pays close attention to details and accuracy.
• Is comfortable learning new products and systems.
• Works well with different departments and team members.
• Takes initiative rather than waiting to be told what to do.

What We Offer

• Competitive compensation.
• Full-time, stable employment.
• Supportive and collaborative work environment.
• Training and opportunities to develop your skills.
• Opportunities for growth within the company.