Customer Service Specialist

Natural Factors; Coquitlam; On-site; CAD 33,000 - 34,000; Full time

Benefits offered by this job

Safety boot voucher

PPE provided

Product discounts

Free onsite parking

Bus pass reimbursement

Employee discount pricing

Employee appreciation events

Vendor discounts

Job summary

Natural Factors is seeking a Customer Service Specialist in Coquitlam, BC, to be the frontline resource for customers, consumers, and sales reps. You will resolve inquiries, manage accounts, and help maintain exceptional service that strengthens relationships and brand loyalty.

The role is permanent, full-time, on-site at 2000 Brigantine Dr., with an 8:00am–4:30pm schedule and a starting hourly rate of CAD 23.81–25.00.

Qualifications

• Minimum 2 years in customer service, ideally in natural health products or related industry.
• Post-secondary education in Nutrition, Science, Health Sciences or related field plus RHN/CNP (asset).
• Strong written and verbal communication; bilingual EN/FR is a plus.
• Experience with CRM systems and MS 365 (Outlook, Excel, Word, Teams).

Responsibilities

• Provide professional, responsive support to customers, consumers, and sales representatives.
• Manage inquiries, returns, credits, and order-related requests from initial contact to resolution.
• Investigate invoice discrepancies, shipping issues, and damaged/delayed orders.
• Maintain accurate customer records in CRM and ensure timely follow-up.
• Collaborate with internal teams to improve service processes.

Skills

Customer service

Communication

Problem solving

Bilingual EN/FR

Education

Nutrition/Science/Health Sciences degree

RHN/CNP designation (asset)

Tools

CRM software

Microsoft 365

Job description

Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.

Job Status: Permanent Full time
Shift: Monday to Friday, 8:00am to 4:30pm
Work Location: 2000 Brigantine Dr., Coquitlam, BC
Hourly Range: $23.81/hr - $25.00/hr

In this role, you will:

• Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
• Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
• Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
• Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
• Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.

You have:

• A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
• Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
• Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
• Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
• The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.

You get:

• $200 safety boot voucher & company-provided PPE (if applicable)
• $300 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We’re much bigger than you think – 30+ natural health brands loved across North America.
• Proudly Canadian-owned & operated.

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature