Senior Manager, IT Infrastructure & Operations

Natural Factors; Coquitlam; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare

RRSP company plan

Bonus potential

Product discounts

Employee events

Free onsite parking

Bus pass reimbursement

Vendor discounts

Job summary

Natural Factors is seeking a Senior Manager, IT Infrastructure & Operations to lead strategy and delivery of global technology infrastructure. The role centers on building high-performing teams and driving modernization across a complex enterprise environment in manufacturing and distribution.

You will manage large teams, define infrastructure strategies, and partner with executives to mitigate risks while enabling growth and transformation across multiple sites and time zones.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field plus ongoing professional development in cloud/infrastructure technologies.
• 10+ years of progressive IT infrastructure leadership with large teams (25+ reports).
• Strong technical expertise across cloud, network, server, and enterprise systems.

Responsibilities

• Lead and develop a team of infrastructure professionals (25+ reports).
• Define and execute short- and long-term infrastructure strategies.
• Oversee design, maintenance, security, and optimization of cloud, network, and enterprise infrastructure.
• Drive operational excellence by managing incidents, budgets, and vendor relationships.
• Partner with executives to identify risks and implement technology solutions.

Skills

Team leadership

IT strategy

Cloud & on-prem

Vendor management

Cybersecurity

Budgeting

Education

Bachelor's degree in CS/IT

Tools

Azure

AWS

VMware

Citrix

Microsoft technologies

Job description

Are you a seasoned IT leader who thrives on building high-performing teams and driving infrastructure excellence? We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology infrastructure. This is an exciting opportunity for a proven people leader with experience in manufacturing, distribution, operations, retail, or a related industry to play a key role in supporting business growth, modernization initiatives, and operational excellence across a complex enterprise environment.

Job Status: Permanent Full-Time
Shift: Monday to Friday, 8:00 AM to 4:30 PM (flexible as required)
Work Location: Onsite (2000 Brigantine Drive, Coquitlam, BC)
Salary Range: $120,000 - $160,000 per year, plus potential discretionary bonus

In this role, you will:

• Lead and develop a team of infrastructure professionals, including managing large teams of direct and indirect reports (25+), while fostering a high-performance culture.
• Define and execute short- and long-term infrastructure strategies that support business objectives and future growth.
• Oversee the design, maintenance, security, and optimization of cloud, network, server, telecommunications, and enterprise infrastructure environments.
• Drive operational excellence by managing incidents, projects, vendor relationships, budgets, and service performance across the organization.
• Partner with executive leaders and business stakeholders to identify risks, implement technology solutions, and support organizational transformation initiatives.

You have:

• A Bachelor's degree in Computer Science, Information Technology, or a related field, along with ongoing professional development in cloud, networking, and infrastructure technologies.
• 10+ years of progressive IT infrastructure leadership experience, including leadership of large teams (25+ direct and indirect reports) within manufacturing, distribution, operations, retail, or a related industry.
• Strong technical expertise with Microsoft technologies, VMware, Citrix Virtual Desktop, Azure and/or AWS, network infrastructure, and enterprise systems.
• Experience managing infrastructure operations within complex, multi-site or global environments spanning multiple time zones.
• Proven success in strategic planning, vendor management, budgeting, cybersecurity risk management, and leading large-scale infrastructure initiatives.

You get:

• Great benefits package (healthcare, health & personal spending accounts, wellness days, vacation, Employee & Family Assistance Program)
• Company-provided RRSP
• Potential discretionary bonus
• $300 per year to spend on company products plus employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We're much bigger than you think! Our portfolio includes 30+ trusted natural health brands enjoyed across North America.
• Proudly Canadian-owned & operated.

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature