Senior Manager, IT Infrastructure & Operations at Natural Factors

Natural Factors; Coquitlam; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare package

RRSP

Discretionary bonus

Company product allowance

Employee events & rewards

Free onsite parking

Bus pass reimbursement

Vendor discounts

Job summary

Natural Factors, a Canadian company, seeks a Senior Manager, IT Infrastructure & Operations to lead strategy and delivery of global tech infrastructure. The role demands 10+ years in IT infrastructure leadership, managing 25+ staff, with strong Microsoft, VMware, Citrix, Azure and AWS skills.

The position is on-site in Coquitlam, BC, with a salary in the CAD 120k–160k range and a discretionary bonus potential. Strong vendor management and budgeting experience are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field with ongoing development in cloud and infrastructure technologies.
• 10+ years of progressive IT infrastructure leadership experience, including teams of 25+ direct/indirect reports.
• Strong technical expertise with Microsoft technologies, VMware, Citrix Virtual Desktop, Azure and/or AWS, network infrastructure, and enterprise systems.
• Experience leading infrastructure operations in multi-site or global environments across time zones.
• Proven success in strategic planning, vendor management, budgeting, cybersecurity risk management and large-scale initiatives.

Responsibilities

• Lead and develop a team of infrastructure professionals (25+ reports) and foster a high-performance culture.
• Define and execute short- and long-term infrastructure strategies to support growth.
• Oversee design, maintenance, security, and optimization of cloud, network, server, telecommunications, and enterprise infrastructure.
• Drive operational excellence by managing incidents, projects, vendor relationships, budgets, and service performance.
• Partner with executives to identify risks and implement technology solutions for transformation initiatives.

Skills

IT infrastructure leadership

Team leadership

Vendor management

Budgeting

Cybersecurity risk management

Strategic planning

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Microsoft technologies

VMware

Citrix Virtual Desktop

Azure

AWS

Job description

This Full time on site position offers great opportunities for career growth. Are you a seasoned IT leader who thrives on building high-performing teams and driving infrastructure excellence?

We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology infrastructure. This is an exciting opportunity for a proven people leader with experience in manufacturing, distribution, operations, retail, or a related industry to play a key role in supporting business growth, modernization initiatives, and operational excellence across a complex enterprise environment.

Job Status: Permanent Full-Time

Shift: Monday to Friday, 8:00 AM to 4:30 PM (flexible as required)

Work Location: Onsite (2000 Brigantine Drive, Coquitlam, BC)

Salary Range: $120,000 - $160,000 per year, plus potential discretionary bonus

In this role, you will:

• Lead and develop a team of infrastructure professionals, including managing large teams of direct and indirect reports (25+), while fostering a high-performance culture.
• Define and execute short- and long-term infrastructure strategies that support business objectives and future growth.
• Oversee the design, maintenance, security, and optimization of cloud, network, server, telecommunications, and enterprise infrastructure environments.
• Drive operational excellence by managing incidents, projects, vendor relationships, budgets, and service performance across the organization.
• Partner with executive leaders and business stakeholders to identify risks, implement technology solutions, and support organizational transformation initiatives.

You have:

• A Bachelor's degree in Computer Science, Information Technology, or a related field, along with ongoing professional development in cloud, networking, and infrastructure technologies.
• 10+ years of progressive IT infrastructure leadership experience, including leadership of large teams (25+ direct and indirect reports) within manufacturing, distribution, operations, retail, or a related industry.
• Strong technical expertise with Microsoft technologies, VMware, Citrix Virtual Desktop, Azure and/or AWS, network infrastructure, and enterprise systems.
• Experience managing infrastructure operations within complex, multi-site or global environments spanning multiple time zones.
• Proven success in strategic planning, vendor management, budgeting, cybersecurity risk management, and leading large-scale infrastructure initiatives.

You get:

• Great benefits package (healthcare, health & personal spending accounts, wellness days, vacation, Employee & Family Assistance Program)
• Company-provided RRSP
• Potential discretionary bonus
• $300 per year to spend on company products plus employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

We're much bigger than you think! Our portfolio includes 30+ trusted natural health brands enjoyed across North America. Proudly Canadian-owned & operated.

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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