Customer Service Representatives

Ascend Rev; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

AscendRev Outsourcing Services Corp. is seeking proactive, customer-focused Customer Service Representatives to help build and shape our customer service operations in Calgary. You will influence service frameworks, CSAT standards, and performance measures while delivering exceptional experiences.

This role offers an opportunity to grow with a developing organization and contribute ideas to improve processes, efficiency, and customer satisfaction across channels.

Qualifications

• Minimum 2 years of international customer service experience.
• Excellent verbal and written communication skills.
• Strong data entry, data management, and organizational skills.
• Exceptional attention to detail, accuracy, and due diligence.
• Proactive problem-solving, accountability, and initiative.
• Experience using CRM systems, scheduling tools, and dialer platforms is preferred.
• A customer-first mindset with a commitment to service excellence.
• Willingness to take ownership and grow with a developing organization.

Responsibilities

• Manage customer inquiries through phone, web, email, and chat.
• Process orders, maintain accurate customer records, and schedule appointments.
• Conduct timely follow-ups to ensure customer satisfaction and issue resolution.
• Identify cross-selling opportunities and contribute to business growth.
• Help establish customer service workflows, service standards, CSAT initiatives, and performance measures.
• Identify opportunities to improve efficiency, service quality, and the overall customer experience.

Skills

International customer service

Excellent communication

Data entry & organization

Detail-oriented

Proactive problem solving

CRM experience

Tools

CRM systems

Scheduling tools

Dialer platforms

Job description

AscendRev is a startup Calgary, Alberta Canada-headquartered outsourcing company experiencing rapid growth. We build dedicated sales and operational teams that help businesses expand capacity, create opportunities and grow revenue.

We are looking for talented professionals who want more than just a job. This is an opportunity to build a career, contribute to our growth strategy and have a direct influence on the path of a growing company.

We are looking for people who can confidently and proudly represent the AscendRev and our Client’s brand in the market.

About the Role

AscendRev is looking for proactive, customer-focused Customer Service Representatives to help build and shape our customer service operations. As one of our foundational team members, you will have the opportunity to influence our service framework, workflows, customer satisfaction (CSAT) standards, and performance measures while delivering exceptional customer experiences.

This is more than a customer service role—it’s an opportunity to make an impact, contribute ideas, improve processes, and grow into greater responsibilities as AscendRev expands.

Key Responsibilities

• Manage customer inquiries through phone, web, email, and chat.
• Process orders, maintain accurate customer records, and schedule appointments.
• Conduct timely follow-ups to ensure customer satisfaction and issue resolution.
• Identify cross-selling opportunities and contribute to business growth.
• Help establish customer service workflows, service standards, CSAT initiatives, and performance measures.
• Identify opportunities to improve efficiency, service quality, and the overall customer experience.

Qualifications

• Minimum 2 years of international customer service experience.
• Excellent verbal and written communication skills.
• Strong data entry, data management, and organizational skills.
• Exceptional attention to detail, accuracy, and due diligence.
• Proactive problem-solving skills, accountability, and initiative.
• Experience using CRM systems, scheduling tools, and dialer platforms is preferred.
• A customer-first mindset with a commitment to service excellence.
• A willingness to take ownership, contribute ideas, and grow with a developing organization.

Why Join AscendRev?

AscendRev is growing quickly, and we want our people to grow with us.

You will have the opportunity to:

• Build a potential long-term career with us
• Contribute ideas and influence how we build and scale our business
• Develop your sales skills through coaching, technology and real-world experience
• Earn performance-based commissions on top of your base pay
• Pursue career progression and leadership opportunities
• Be part of a team where individual performance and contribution matter

We are building something with long-term potential, and we are looking for driven customer service professionals who want to be part of that journey.

If you are an experienced customer service professional who enjoys connecting with customers while creating and closing opportunities, we want to hear from you.