Account Executive

Delbridge Solutions; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Training & development

Job summary

Delbridge Solutions in Toronto is seeking a proactive Junior Account Executive to build relationships, drive growth, and help clients succeed using our software solutions. You will manage customer accounts, identify expansion opportunities, and collaborate with delivery teams and marketing to win new business.

Ideal candidates have 1–3 years in business development, account management or customer success, with strong communication and CRM experience.

Qualifications

• 1–3 years of experience in business development, account management, or customer success in a software/IT environment.
• Asset: experience in financial planning, business intelligence, or performance management.
• Strong communication skills (verbal and written) with ability to influence decision-makers.
• Excellent problem-solving abilities and proactive issue resolution.
• Ability to manage multiple customer accounts and sales opportunities simultaneously.
• Experience using CRM tools and managing sales pipelines.

Responsibilities

• Develop Customer Relationships as the primary contact for assigned clients, ensuring satisfaction and engagement.
• Drive Sales & Lead Generation by researching opportunities, nurturing accounts, and managing opportunities through CRM to closing deals.
• Collaborate Cross-Functionally with Project Managers, Delivery, Consultants, Sales and Marketing to meet customer expectations and strategize offerings.
• Support Customer Success & Retention by addressing concerns quickly and strengthening long-term partnerships.

Skills

CRM tools

Communication

Problem solving

Account management

Lead generation

Tools

CRM systems

Job description

Delbridge Solutions is one of North America's fastest growing technology companies. With offices in Toronto, USA, Costa Rica, and Romania, we provide world-class software solutions for digital and finance transformations. Many of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to support their business processes.

We are looking for a proactive, entrepreneurial, and growth-oriented Junior Account Executive to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to build relationships, contribute to business growth, and help clients succeed using our cutting-edge solutions.

What You Will Do:

• Develop Customer Relationships: As the primary point of contact for assigned clients, you will build and maintain long-term relationships, ensuring strong customer satisfaction and engagement. You'll proactively identify customer needs, issues, and expansion opportunities, addressing them in a timely and effective manner. Drive growth within your assigned accounts by identifying opportunities to expand Delbridge's services. You'll work closely with customers to demonstrate the value of our solutions, encourage adoption, and identify opportunities for service diversification.
• Sales & Lead Generation: Research and identify new business opportunities, soliciting new accounts and nurturing relationships through phone, email, and social media. Manage sales opportunities through CRM systems, from lead tracking and forecasting to proposal generation and closing deals.
• Collaborate Cross-Functionally: Work closely with Project Managers, Delivery Teams, and Consultants to ensure that customer expectations are met. You will also collaborate with the Sales and Marketing teams to strategize on business development initiatives and product offerings.
• Customer Success & Retention: Address customer concerns and challenges, resolving issues quickly to maintain a high level of customer satisfaction. Your focus will be on fostering long-term partnerships and ensuring that customers are achieving their goals through our software solutions.

Who You Are:

You have 1-3 years of experience in business development, account management, or customer success, preferably in a software or IT consulting environment. Previous experience in financial planning, business intelligence, or performance management is an asset.

• Strong communication skills (verbal and written) with the ability to build rapport and influence decision-makers.
• Excellent problem-solving abilities, with a proactive approach to anticipating and resolving customer issues.
• Ability to manage multiple customer accounts and sales opportunities at once.
• Experience using CRM tools and managing sales pipelines.

About Delbridge Solutions:

Delbridge Solutions is one of North America's fastest growing technology companies. With offices in Toronto, USA, Costa Rica, and Romania, we provide world-class software solutions for digital and finance transformations. Many of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to support their business processes.

We are looking for a proactive, entrepreneurial, and growth-oriented Junior Account Executive to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to build relationships, contribute to business growth, and help clients succeed using our cutting-edge solutions.

What You Will Do:

• Develop Customer Relationships: As the primary point of contact for assigned clients, you will build and maintain long-term relationships, ensuring strong customer satisfaction and engagement. You'll proactively identify customer needs, issues, and expansion opportunities, addressing them in a timely and effective manner. Drive growth within your assigned accounts by identifying opportunities to expand Delbridge's services. You'll work closely with customers to demonstrate the value of our solutions, encourage adoption, and identify opportunities for service diversification.
• Sales & Lead Generation: Research and identify new business opportunities, soliciting new accounts and nurturing relationships through phone, email, and social media. Manage sales opportunities through CRM systems, from lead tracking and forecasting to proposal generation and closing deals.
• Collaborate Cross-Functionally: Work closely with Project Managers, Delivery Teams, and Consultants to ensure that customer expectations are met. You will also collaborate with the Sales and Marketing teams to strategize on business development initiatives and product offerings.
• Customer Success & Retention: Address customer concerns and challenges, resolving issues quickly to maintain a high level of customer satisfaction. Your focus will be on fostering long-term partnerships and ensuring that customers are achieving their goals through our software solutions.

Who You Are:

• Experience: You have 1-3 years of experience in business development, account management, or customer success, preferably in a software or IT consulting environment. Previous experience in financial planning, business intelligence, or performance management is an asset.
• Skills:
  • Strong communication skills (verbal and written) with the ability to build rapport and influence decision-makers.
  • Excellent problem-solving abilities, with a proactive approach to anticipating and resolving customer issues.
  • Ability to manage multiple customer accounts and sales opportunities at once.
  • Experience using CRM tools and managing sales pipelines.

Customer-Centric:

You are driven by customer satisfaction and are passionate about delivering value to clients. You understand the importance of building strong, trusted relationships.

Tech-Savvy:

You are eager to learn and adapt to new technologies and solutions. Knowledge of CPM, SPM, or Data & Analytics software is a strong plus (e.g., Prophix, Anaplan, Adaptive Insights, Vena, OneStream).

Benefits

Why Delbridge Solutions?

• Growth Opportunities: As a fast-growing company, we offer rapid career progression. Your achievements will be recognized and rewarded through performance bonuses and career development initiatives.
• Collaborative Culture: We foster a team-oriented environment where your contributions are valued, and you'll have the opportunity to shape the company’s success.
• Training & Development: You will have access to ongoing training, enabling you to expand your technical expertise and become a leader in your field.

Delbridge Solutions values diversity and is an equal-opportunity employer. We encourage applications from all individuals, including those with disabilities, and accommodations are available upon request throughout the recruitment process.