Appointment Center Specialist

Groundworks Operations, LLC; Calgary; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Uncapped commission

Comprehensive benefits

Hands-on training

Career growth opportunities

Top Workplace culture

Job summary

Groundworks Operations, LLC in Calgary is hiring for a full-time onsite customer service role. You will answer inbound calls, place warm outbound calls, maintain customer information, and communicate professionally in a sales environment.

The role requires 1+ year experience, strong communication, and comfort with computers. Enjoy competitive pay with a base of $20 per hour plus uncapped commission, comprehensive benefits, hands-on training, and clear opportunities for career growth.

Qualifications

• 1+ years in customer service or retail with customer-facing experience.
• Strong communication with customers in a sales environment.

Responsibilities

• Answer inbound calls and make warm outbound calls.
• Maintain customer information and records.
• Communicate effectively and adapt to evolving work strategies.
• Perform other duties as assigned.

Skills

Phone skills

Customer service

Communication skills

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success.

Duties and Responsibilities

Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling! Must be positive and motivated with excellent communications skills Ability to adapt quickly to changes in work strategy Maintain customer information Performs other duties as assigned.

Qualifications

Good phone skills and a competitive nature Must be comfortable using computers 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

What We Provide

Competitive Pay Employee Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Top Workplace with Award Winning Culture

Working Conditions

This role will sit onsite in our Calgary office. Base pay is $20/hr. plus uncapped commission. Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required. Physical Requirements Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.

We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!