Customer Service Representative-Remote (Bilingual : French / English)

Concentrix Limited Company; Medicine Hat; Remote; Full time

Job summary

Une entreprise innovante recherche un représentant du service à la clientèle bilingue pour travailler à distance. Ce rôle dynamique implique d'interagir avec les clients par téléphone et Internet, en offrant un service de qualité et en résolvant des problèmes courants liés aux produits et services. Vous bénéficierez d'une formation rémunérée, d'opportunités de bonus basées sur la performance, et d'un programme de soutien à la santé et au bien-être. Rejoignez une équipe qui valorise la diversité et l'inclusion, tout en vous offrant un parcours de carrière enrichissant et gratifiant.

Benefits

Formation rémunérée

Assurance médicale, dentaire et vision

Plan d'épargne-retraite enregistré

Congés payés et jours fériés

Programme d'assistance aux employés

Bonus de recommandation

Programmes de santé et de bien-être

Mentorat

Soutien à la diversité et à l'inclusion

Événements de soutien à la communauté

Qualifications

• 1+ an d'expérience en service à la clientèle.
• Capacité à travailler dans un environnement calme et sans distractions.

Responsibilities

• Fournir un support client entrant en utilisant un guide de flux d'appels.
• Aider les clients à résoudre des problèmes techniques de base.

Skills

Bilingue (Français/Anglais)

Service à la clientèle

Compétences en navigation informatique

Résolution de problèmes techniques

Multi-tâches rapide

Education

Diplôme d'associé

Baccalauréat

Certification technique

Diplôme de secondaire ou GED

Tools

Ordinateur de bureau ou portable

Internet haut débit

Job description

Job Title: Customer Service Representative-Remote (Bilingual: French / English)

Job Description
Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.)

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

What You Will Do In This Role
As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• An associate degree, bachelor's degree, or tech certification
• The ability to read, write and speak fluently both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You
In this role, you’ll also be provided with:

• Starting wage will be between $16 and $25 (pay rate will not be below applicable minimum wage).
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”