Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Charlottetown; Remote; Full time

Job summary

A leading company in the customer service industry is seeking remote Technical Support / Customer Service Representatives for night shifts. This position offers a competitive salary, performance incentives, and extensive training opportunities. Candidates will provide support for client products, resolve technical issues, and maintain documentation in databases. The ideal candidate will have strong problem-solving skills and at least one year of customer service experience. Join a company that prioritizes career development and employee satisfaction.

Benefits

Paid training

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Generous employee referral bonuses

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Proficiency in fast-paced multi-tasking and computer navigation.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Problem-solving

Multi-tasking

Communication

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Pay Competitive

Location Charlottetown/Prince Edward Island

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Paid training and generous employee referral bonuses
- Comprehensive benefits including medical, dental, and vision insurance, along with a retirement savings plan
- Opportunities for career development and networking through various employee groups
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones and tablets
- Deliver exceptional customer experiences

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and computer navigation

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS, or comparable technology
- A quiet, distraction-free home work environment
- Strong eagerness to learn new technologies
- A desktop or laptop capable of completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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