Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Embrun; Remote; Full time

Job summary

A leading company specializing in customer engagement is seeking a Technical Support / Customer Service Representative for remote work during night shifts. Responsibilities include providing inbound support, resolving technical issues, and maintaining knowledge of client products. The role offers a base salary of $21.49/hr, paid training, and opportunities for career advancement, making it ideal for professionals looking for growth in a supportive remote environment.

Benefits

Paid training

Access to health and wellness programs

Mentorship opportunities

DailyPay enrollment option

Qualifications

• 1+ year of customer service experience required.
• Ability to work evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance-based incentives
- Paid training and opportunities for career advancement within the organization
- Work-from-home convenience with a supportive remote work environment
- Access to health and wellness programs, mentorship opportunities, and employee assistance
- Participation in diverse networking groups and community support initiatives
- DailyPay enrollment option to access pay early

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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