Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Waterloo; Remote; Full time

Job summary

A leading company is seeking a Technical Support / Customer Service Representative to provide inbound customer support and resolve technical issues. This remote night shift role offers a competitive salary, opportunities for career advancement, and flexible scheduling, with a supportive work culture and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

DailyPay enrollment option

Career advancement opportunities

Flexible schedule

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work evening or overnight schedule.
• Quiet, distraction-free workspace with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-Solving

Communication

Technical Support

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance-based incentives
- Opportunities for career advancement with 80% of managers promoted from within
- Work-from-home convenience, offering a flexible schedule
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- DailyPay enrollment option to access pay early
- Supportive and inclusive workplace culture with various employee resource groups

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, such as smartphones and tablets
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Quiet, distraction-free workspace at home with high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS, or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Experience in fast-paced multi-tasking environments

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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