Graduate Customer Success Manager

Canonical; Calgary; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Success Manager to join their remote team. This entry-level role focuses on enhancing customer experiences and facilitating product adoption across a diverse portfolio, including popular technologies like Ubuntu. You will be instrumental in onboarding new users, resolving issues, and driving engagement campaigns. With a strong emphasis on empathy and collaboration, this position offers the chance to make a significant impact in a forward-thinking environment that values diversity and personal growth. If you are passionate about technology and customer success, this role is an exciting opportunity for you.

Benefits

Competitive worldwide compensation

Annual reviews

Performance bonuses

Remote work

Learning budgets

Travel opportunities

Qualifications

• Entry-level position focusing on customer success and product adoption.
• Requires strong interpersonal skills and a passion for technology.

Responsibilities

• Support customers by resolving ticket requests and enhancing documentation.
• Onboard new customers and collaborate with Sales and Support teams.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organizational skills

Collaboration

Tools

Ubuntu Pro

MAAS

Landscape

Openstack

Ceph

Kubernetes

Data applications

Job description

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The role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers, providing optimal experiences and aligning expectations to foster collaboration.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role primarily focuses on the Tech segment, including store customers, managing a designated portfolio. Ubuntu's popularity among new users necessitates ensuring their success through onboarding, problem-solving, and value realization, connecting with diverse users and identifying future champions.

Location

This role is remote and worldwide.

What your day will look like

1. Supporting customers by resolving ticket requests.
2. Enhancing documentation for problem-solving, FAQs, and onboarding materials.
3. Driving campaigns through digital touchpoints.
4. Identifying high potential and high risk customers.
5. Onboarding new customers and introducing products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
6. Collaborating with Sales and Support to develop engagement plans.
7. Engaging with your customer portfolio to identify risks.
8. Collecting and formatting customer feedback for product team review.

What we are looking for in you

• Customer-facing experience.
• Empathy and a drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills for documentation.
• Ability to collaborate across departments.

Additional skills

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is appreciated alongside excellent English skills.

What we offer

Competitive worldwide compensation, annual reviews, and performance bonuses, along with benefits like remote work, learning budgets, and travel opportunities.

About Canonical

Canonical pioneers in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We operate remotely since 2004, fostering innovation and excellence.

Equal Opportunity Employer

We value diversity and provide fair consideration regardless of background or identity.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development