Customer Service Representative-Part-Time

Ritchie Bros. Auctioneers, Inc.; Lethbridge; Hybrid; CAD 23,000 - 30,000; Part time

Job summary

Ritchie Bros. Auctioneers, Inc. in Lethbridge, AB, is seeking a Part-Time Customer Service Representative to assist bidders and visitors with inquiries, payments and sale-day activities.

You will work on-site, engage with multiple departments, organize documents, process payments, and ensure superior service, while contributing to safety commitments.

Qualifications

• Previous in-person customer service experience.
• Ability to use computers and learn new software.
• Commitment to delivering excellent service.
• Ability to stay positive in high-pressure situations.
• Team player who helps where needed.

Responsibilities

• Organize keys and documents by internal coding system and by Lot number.
• Upload documents to the web for each sale.
• Communicate with departments, teams, and customers needing documents such as LOLCs and Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support safety commitments and team wellbeing on site.

Skills

Customer service

In-person interaction

Computer literacy

Teamwork

Job description

Customer Service Representative-Part-Time

Lethbridge, AB, Canada (On-site)

Job Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

Job Info

• Job Identification 9798
• Posting Date 07/28/2026, 02:00 PM
• Locations 245 Taylor Park Dr, Lethbridge County, AB, T1K 8G8, CA (On-site)