Customer Service Representative-Part-Time

Ritchie Bros.; Lethbridge; On-site; CAD 19,286 - 28,929; Part time

Job summary

Ritchie Bros. in Lethbridge is seeking a Part-Time Customer Service Representative to assist bidders and visitors with inquiries, payments and sale day activities.

You will collaborate with multiple departments to ensure smooth processing, accurate data entry and outstanding service that reflects RB's Unreserved Commitment to Safety. We value teamwork, a positive attitude, and the ability to stay calm during busy sale days.

Qualifications

• Prior customer-facing work experience.
• Ability to learn new software quickly.
• Excellent keyboarding and data entry.
• Commitment to delivering fantastic service.
• Ability to stay positive under pressure.

Responsibilities

• Answer inquiries and provide information to customers.
• Process payments and sale day activities.
• Organize documents and upload to the web.
• Coordinate with departments and customers.
• Support safety commitment in daily operations.
• Perform other duties as assigned.

Skills

Customer service

In-person interaction

Data entry

Team player

Positive attitude

Communication skills

Tools

Computer literacy

Job description

Job Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed