Account Service Representative

Lynden International Logistics Company; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary based on skills and

Day shift

Medical, dental, disability, AD&D, and

Pension plan

Employee assistance program (EAP)

Years of service recognition awards

Job summary

Lynden International Logistics ULC is seeking an Account Service Representative at our Calgary, AB location. This role focuses on accurate order processing, EDI handling, and maintaining strong client relations to ensure timely, precise service.

The successful candidate will manage customer inquiries, enforce client terms, and coordinate with Accounts Receivable to release credits. This position emphasizes confidentiality, accuracy, and teamwork in a fast-paced logistics environment.

Qualifications

• Secondary school diploma required.
• 3+ years' customer service experience or equivalent.
• Strong communication and organizational skills.

Responsibilities

• Enter customer orders into computer systems.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to meet client requirements.
• Coordinate with Accounts Receivable for credit releases when needed.
• Maintain knowledge of client promotions and apply to orders.
• Communicate pay terms by client as required.
• Handle inquiries, problems, and complaints from customers.
• Provide back order information to customers during order placement.
• Enter and process customer returns and issue credits as required.

Skills

Independent worker

Team player

Verbal communication

Written communication

Education

Secondary school diploma

Job description

Job Description

Posted Tuesday, August 11, 2026 at 7:00 AM

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people's lives.

Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Calgary, ON location.

The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

ABOUT THIS POSITION:

DUTIES AND RESPONSIBILITIES:

• Computer entry of customer orders.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements.
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly.
• Advise and enforce pay terms by client as required.
• Handle customer inquiries, problems, and complaints.
• Convey back order information on behalf of client to their customers at time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Maintain and verify inventory, and forward to clients.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required.

SKILLS REQUIRED:

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.

EDUCATION & EXPERIENCE:

• Minimum education required: Secondary school diploma.
• Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training.

WHY WORK FOR US?

Lynden's mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits:

• Competitive salary based on candidates skills and experience.
• Day shift position, Monday to Friday.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Pension plan.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.

Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.