Customer Service Representative-Part-Time

RB Global Inc.; Lethbridge; On-site; CAD 20,664 - 30,307; Part time

Job summary

Ritchie Bros. in Alberta is seeking a part-time Customer Service Representative to provide exceptional support during sale days. You will answer inquiries, process payments and assist with various sale-day activities while maintaining a friendly, professional demeanor.

Responsibilities include organizing documents, coordinating with multiple departments, and delivering superior customer service. A team-oriented attitude and the ability to stay positive under pressure are essential attributes for

Qualifications

• Previous in-person customer service experience.
• Ability to learn new technology and software quickly.
• Excellent keyboarding for data entry.
• Commitment to fantastic customer service.
• Ability to stay positive and perform under pressure.
• Friendly, outgoing and patient personality.
• Team player who pitches in as needed.

Responsibilities

• Organize and file documents by internal coding and Lot number; upload documents to the web.
• Communicate with departments and customers signing up equipment for documents.
• Process payments from successful bidders.
• Provide information about auxiliary services.
• Deliver superior customer service to all customers.
• Support safety commitments and take personal responsibility for safety.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Computer skills

Team player

Positive attitude

Tools

CRM software

Job description

Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.