Project Coordinator and Customer Support (Part-Time)

Eco Home Group; Toronto; On-site; CAD 28,000 - 39,000; Part time

Job summary

Eco Home Group in North York, Canada is seeking a Project Coordinator and Customer Support Specialist for a part-time role. You will manage customer accounts and deliver exceptional service while coordinating with sales and finance to ensure timely delivery and issue resolution.

The ideal candidate has strong communication and problem-solving skills, experience in customer service, and the ability to multitask in a fast-paced environment. A high school diploma or equivalent is required.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality service to customers.
• Has a strong phone presence and possess customer-centric approach.
• Time management.

Responsibilities

• Take ownership of client accounts. Build and maintain strong relationships with clients to understand their needs and preferences.
• Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.
• Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.
• Identify and resolve issues or discrepancies on time.
• Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.
• Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.

Skills

Communication skills

Customer service

Interpersonal skills

Problem solving

Multitasking

Time management

Attention to detail

Phone presence

Account management

Education

High school diploma or equivalent

Job description

Project Coordinator and Customer Support (Part-Time)

245 Fairview Mall Drive, North York, Canada | Posted on 10/22/2024

Job Title: Project Coordinator and Customer Support Specialist

Join Our Growing Team as a Project Coordinator and Customer Support Specialist

Where Innovation Meets Sustainability

We are seeking a dynamic individual to join our team in the role of Project Coordinator and Customer Support Specialist. In this position, you will be responsible for managing customer accounts while providing exceptional customer service and support.

Responsibilities:

• Take ownership of client accounts. Build and maintain strong relationships with clients to understand their needs and preferences.
• Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.
• Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.
• Identify and resolve issues or discrepancies on time.
• Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.
• Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.

Qualifications / Education:

• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality service to customers.
• Has a strong phone presence and possess customer-centric approach.
• Time management.
• High school or equivalent.
• Previous experience in customer service is a requirement.
• Previous experience in account management is preferred.