Customer Service Representative - Kelowna Airport

National Car Rental; Kelowna; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Health Insurance

Retirement Savings Plan with company 0

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Service Representative/Return Agent at our Kelowna airport location. The role offers a full-time 40-hour schedule with a competitive hourly wage and comprehensive benefits.

You will assist customers with rental returns, inspect vehicles, and ensure accurate documentation while maintaining a high level of service. Qualified candidates have a minimum 1 year of customer service experience, a BC Class 5 license, and strong English communication skills.

Qualifications

• Must be at least 18 years old or older.
• BC Full Class 5 driver's license with clean record within past 3 years.
• Minimum 1 year experience in a customer service role.
• Proficient in English, written and verbal.
• Authorized to work in Canada with no sponsorship needed now or in the future.
• Able to work 40 hours per week at branch hours.

Responsibilities

• Assist customers with the rental return process.
• Resolve customer service issues efficiently.
• Inspect vehicles at return and document mileage, fuel, and damages.
• Explain rental charges and provide receipts.
• Help keep lot organized for smooth traffic flow.
• Represent the company positively to customers and vendors.
• Ensure a safe, clean work environment and report hazards.

Skills

Customer service

English proficiency

Valid BC driver's license

Education

High School Diploma or GED

Job description

Get on the fast track to a more rewarding career with Enterprise Mobility/National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

Get on the fast track to a more rewarding career with Enterprise Mobility/National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location:

• 11 - 5533 AIRPORT WAY KELOWNA, BC V1V 1S1

This is a full time position that pays $19.65 / hour.

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Sunday 8:00am-5:00pm
• Monday 8:00am-5:00pm
• Thursday 8:00am-5:00pm
• Friday 8:00am-5:00pm
• Saturday 8:00am-5:00pm

Responsibilities

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications

• Must be at least 18 years of age.
• Minimum High School Diploma or G.E.D. required.
• Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Minimum 1 year experience in a customer service role.
• Must be proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 40 hours a week during the branch operating hours:
  • Sunday 8:00am-5:00pm, Monday 8:00am-5:00pm, Thursday 8:00am-5:00pm, Friday 8:00am-5:00pm, Saturday 8:00am-5:00pm