Customer Service Representative / Return Agent - Halifax Airport

Enterprise Mobility; Halifax; On-site; CAD 20,000 - 29,000; Part time

Job summary

National Car Rental (Canada) Inc. is hiring a Return Agent at Halifax Airport. The role involves providing friendly, efficient service during the rental return process and ensuring accuracy in transactions.

Responsibilities include inspecting vehicles, detailing receipts for customers, and maintaining a tidy, safe work area. Candidates must be 18+ with a high school diploma, English proficiency, and a valid Canadian Class 5 license; 25–35 hours per week including evenings and weekends are

Qualifications

• Minimum High School Diploma or GED.
• Must be proficient in English, written and verbal.
• Must have Canadian Class 5 driver’s license with clean record in past 3 years.

Responsibilities

• Assist customers with the rental return process.
• Resolve customer service issues professionally and efficiently.
• Inspect vehicles on return and document mileage, fuel, and damages.
• Review charges and provide accurate receipts to customers.
• Keep the lot organized and ensure a safe, clean work environment.

Skills

Customer service

English proficiency

Licensed driver

Education

High school diploma or GED

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location:

• Halifax Airport- 747 BELL BLVD HALFAX, NS B2T 1K2

Interviews will take place out of109 Sky Blvd Halifax, NS, B2T 1K2

This is a Permanent Part Time position that pays $18.00 / hour.

Multiple shifts available between our operating hours of 6:00am-2:00am Sunday-Saturday, up to 35 hours a week.

Responsibilities

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications

• Must be at least 18 years of age.
• Minimum High School Diploma or G.E.D. required.
• Must have a current and valid Canadian Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Minimum 1 year experience in a customer service role.
• Must be proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 25-35 hours per week which includes evenings and weekends, between the airports operating hours of 6am-2:00am.