Customer Experience Representative - Part Time - Winnipeg Airport

Enterprise Mobility; Winnipeg; Sur place; CAD 20 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Employee discount

Retirement Savings Plan with company

Training and development

Résumé du poste

Enterprise Mobility's Winnipeg location is seeking a Customer Experience Representative to deliver outstanding customer service, primarily face-to-face, supporting branch and rental needs and handling inquiries by phone and in person.

This part-time role at 1965 Wellington Ave, Winnipeg, MB, offers evening shifts from Sunday, Friday and Saturday 4:00pm–1:00am, employee discounts, a retirement savings plan with company match, and opportunities for training and development.

Qualifications

• Must be at least 18 years of age.
• Manitoba Class 5I or Class 5F driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years
• No drug or alcohol related conviction in past 5 years
• Authorized to work in Canada without company sponsorship

Responsabilités

• Take incoming calls for reservations, rate quotes, and general questions and provide information to customers and other branches.
• Manage outgoing calls for callback management and miscellaneous calls.
• Provide a high level of customer service in person and over the phone to assess rental needs.

Connaissances

Customer service experience

Sales experience

Formation

High school diploma

Some college preferred

Description du poste

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative (CER) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: 1965 WELLINGTON AVE WINNIPEG, MB R3H 1C2

This is a Part-Time position that pays $18.00 / hour

We offer:

• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Training and development

Schedule:

• Sunday 4:00pm-1:00am
• Friday 4:00pm-1:00am
• Saturday 4:00pm-1:00am

Responsibilities

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Manitoba Class 5I or Class 5Fdriver's licensewith no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must be able to work one of the following schedules:
  • Sunday 4:00pm-1:00am, Friday 4:00pm-1:00am, Saturday 4:00pm-1:00am