Customer Service Representative – Insurance Call Centre | LLQP an Asset

Altis; Mississauga; Sur place; CAD 25 000 - 30 000; Plein temps

Résumé du poste

Altis is seeking a Customer Service Representative in Mississauga for an 11-week on-site contract. The role focuses on supporting policyholders via a busy inbound contact centre, answering insurance-related questions, and processing routine requests with accuracy and care.

The position offers thorough training on systems and products, potential LLQP licensing, and a path to permanent licensed roles based on performance. Strong English skills and a customer-focused attitude are essential.

Qualifications

• 12 years of contact centre or customer service experience, preferably handling inbound calls.
• Strong spoken and written English with professional phone etiquette.
• Strong multitasking skills and ability to take accurate notes while speaking with customers.

Responsabilités

• Handle inbound calls from policyholders and provide clear, professional support.
• Answer routine questions about insurance policies and customer accounts.
• Verify customer information and process permitted updates accurately.
• Listen carefully, navigate internal systems, and document clear notes during each interaction.
• Manage a steady call queue while maintaining service quality and documentation.
• Elevate complex inquiries to a licensed agent when appropriate.

Connaissances

Contact centre exp

Excellent English

Multitasking

Phone etiquette

Outils

Outlook

Excel

Word

Description du poste

Location: Mississauga, On-site, Monday to Friday, 35 hours per week. Free onsite parking available.
Language: Excellent English, written and spoken. French/English bilingualism is an asset.
Duration: 11-week contract with potential extension and opportunity to convert to permanent.
Background Check Requirement: Successful candidates will be required to complete reference and criminal background checks.

About the Opportunity
Join an established organization in the insurance services sector as a Customer Service Representative supporting policyholders through a busy inbound contact centre. Youll answer questions about insurance policies, help customers with routine requests, and make sure every interaction is handled with professionalism, accuracy, and care.

This is a great opportunity for someone who enjoys working with people, learns quickly, and is comfortable in a structured, phone-based environment. Youll receive thorough training on the systems, insurance products, and procedures, with the opportunity to pursue your LLQP licence and potentially transition into a permanent licensed role.

Whats In It for You

• Build valuable experience within the insurance and financial services industry
• Receive comprehensive training and support while learning new systems and procedures
• Explore an opportunity to pursue your LLQP licence while working
• Work toward potential permanent employment based on performance and licensing
• Join a team that values reliability, teamwork, coachability, and a strong work ethic

Your Responsibilities

• Youll handle inbound calls from policyholders and provide clear, professional support
• Youll answer routine questions about insurance policies and customer accounts
• Youll verify customer information and process permitted updates accurately
• Youll listen carefully, navigate internal systems, and document clear notes during each interaction
• Youll manage a steady call queue while maintaining service quality and accurate documentation
• Youll elevate complex inquiries or matters requiring a licensed agent when appropriate

Skills and Qualifications

• 12 years of contact centre or customer service experience, preferably handling inbound calls
• Strong spoken and written English with professional phone etiquette
• Strong multitasking skills, with the ability to speak with customers while navigating systems and taking accurate notes
• Insurance, banking, financial services, or contact centre experience is an asset
• LLQP licence is an asset, or a genuine interest in pursuing the qualification
• Strong attention to detail, reliability, adaptability, and willingness to learn
• Comfortable working fully onsite and spending most of the day at a workstation and on the phone
• Proficiency with Microsoft Outlook, Word, Excel, and general computer systems
• Positive attitude, strong work ethic, and a coachable approach

Why Partner with Altis

Why Partner with Altis
If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.