Administrative Customer Service Representative

Altis; Mississauga; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Monday to Friday schedule

Training on policies, procedures, and

Job summary

Altis in Mississauga, ON, is seeking a Customer Service Representative with a strong administrative focus for an 11‑week on‑site contract. You will process insurance documents, update policy details, and provide professional support to customers while maintaining accuracy and confidentiality.

This role offers a Monday to Friday schedule, 35 hours per week, with potential extension and conversion to permanent based on performance.

Qualifications

• 12 years of office administration, clerical, document processing, or related experience.
• Excellent written and verbal communication with professional phone and email etiquette.
• Proofreading and data-entry accuracy with attention to detail.

Responsibilities

• Process insurance‑related documents and customer requests accurately.
• Update policy information and complete data entry within service standards.
• Review names, dates, and policy details for accuracy before updates.
• Proofread written work for spelling, grammar, and accuracy before finalizing.
• Respond to customer inquiries by phone or email with professional service.
• Maintain confidential customer information and support additional administrative projects.

Skills

Attention to detail

Strong communication

Organizational skills

Microsoft Office

Dependable

Willing to learn

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Location: Mississauga, ON, fully on-site, Monday to Friday, 35 hours per week

Language: Strong English communication skills required, both written and spoken. French/English bilingualism is an asset.

Duration: 11-week contract with potential extension and opportunity to convert to permanent

Background Check Requirement: Successful candidates must complete standard onboarding requirements, including a criminal background check and two references.

About the Opportunity

Join a professional organization in the insurance services sector as a Customer Service Representative with a strong administrative focus. This role is ideal for someone who enjoys detailed work, takes pride in accuracy, and is looking to build their administrative experience in a structured office environment.

Youll work closely with an experienced team to process insurance-related documents, maintain accurate policy information, and support customers with occasional inquiries. If youre dependent, coachable, and enjoy learning new processes, this is an opportunity to gain valuable industry experience with potential to transition into a permanent position.

Whats In It for You

• Earn up to $22/hour on contract, with potential to convert to a permanent position at $23/hour based on performance
• Gain hands‑on experience within the insurance industry
• Receive training on insurance policies, procedures, and systems
• Enjoy free onsite parking and a Monday to Friday schedule
• Join a workplace that values reliability, teamwork, learning, and a positive attitude

Your Responsibilities

• Youll process insurance‑related documents, policy updates, premium changes, and customer requests accurately and within established service standards
• Youll review names, dates, policy information, and other details carefully to ensure accuracy before completing updates
• Youll complete data entry, process correspondence and returned mail, and maintain assigned workflow queues
• Youll proofread written work for spelling, grammar, and accuracy before finalizing documentation
• Youll respond to occasional customer inquiries by phone or email and provide professional service
• Youll maintain confidential customer information and support additional administrative projects as required

Skills and Qualifications

• 12 years of office administration, clerical, document processing, or related experience
• Strong attention to detail with a proven ability to produce accurate, error‑free work
• Excellent written and verbal communication skills with professional phone and email etiquette
• Strong organizational and multitasking abilities with the ability to follow detailed procedures
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and general computer navigation
• Dependable, positive, and self‑motivated, with a strong willingness to learn
• Insurance or financial services experience is an asset, but not required

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI‑assisted tools to help review applications.