Customer Service Representative (Cranbrook)

High Point Plumbing, Air Conditioning, and Heating Repair; Cranbrook; On-site; CAD 42,000 - 56,000; Full time

Job summary

High Point Plumbing Heating Cooling is seeking a Customer Service Representative to engage customers across phone, email, and in-person channels, providing expert assistance on plumbing, heating, cooling, and electrical services. You will schedule service appointments, process orders, and coordinate with technical teams to ensure smooth, satisfactory service experiences.

Ideal candidates possess strong communication, problem-solving, and time-management skills, with a customer-focused mindset

Qualifications

• Customer Service Excellence: proven experience in delivering exceptional customer experiences.
• Product Knowledge: willingness to learn plumbing, heating, cooling and electrical services.
• Communication Skills: clear, professional verbal and written communication.
• Problem-Solving: strong analytical abilities to address customer concerns.
• Attention to Detail: meticulous record-keeping and service history documentation.
• Time Management: prioritize tasks to meet customer needs promptly.
• Team Player: collaborative mindset to work with colleagues and departments.

Responsibilities

• Engage with customers via phone, email, and in-person interactions to provide assistance and address inquiries.
• Develop deep understanding of services to provide accurate information and guidance.
• Assist customers in scheduling service appointments, processing orders, and coordinating requests.
• Troubleshoot and resolve customer issues, taking ownership and ensuring timely solutions.
• Maintain detailed customer records, including service history and communication logs.
• Collaborate with technical teams, dispatchers, and other departments for smooth operations.
• Gather customer feedback to help improve services and satisfaction.
• Communicate professionally with customers and provide clear service updates and follow-up.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Time management

Team player

Product knowledge

Job description

About High Point

High Point Plumbing Heating Cooling is a highly respected provider of comprehensive plumbing, heating, cooling, and electrical services. With a steadfast commitment to excellence and unwavering dedication to customer satisfaction, we have been the trusted choice for top-notch solutions for over a decade.

Duties and Responsibilities

As a Customer Service Representative at High Point Plumbing Heating Cooling, you will be an integral part of our team, responsible for ensuring that our valued customers receive the best possible service and support. Your key duties and responsibilities will include:

• Customer Engagement: Engage with customers through various channels, including phone, email, and in-person interactions, to provide exceptional assistance and address their inquiries, concerns, and service requests.
• Product and Service Knowledge: Develop a deep understanding of our plumbing, heating, cooling, and electrical services to provide accurate information and guidance to customers.
• Order Processing: Assist customers in scheduling service appointments, processing orders, and coordinating service requests with our technical teams.
• Issue Resolution: Effectively troubleshoot and resolve customer issues, taking ownership of problems and ensuring timely and satisfactory solutions.
• Documentation: Maintain detailed and organized customer records, including service history, communication logs, and any special instructions, to ensure efficient service delivery.
• Cross-Functional Collaboration: Collaborate closely with our technical teams, dispatchers, and other departments to ensure smooth service operations and a seamless customer experience.
• Feedback Collection: Gather customer feedback and suggestions to help us continually improve our services and customer satisfaction.
• Professional Communication: Communicate professionally and courteously with customers, providing clear and accurate information, service updates, and follow-up as needed.

Required Knowledge, Skills, and Abilities

To excel in this role, the ideal candidate should possess the following qualifications:

• Customer Service Excellence: Proven experience in customer service or a related field, with a strong commitment to delivering exceptional customer experiences.
• Product Knowledge: A willingness and ability to learn about plumbing, heating, cooling, and electrical services and products.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer concerns effectively.
• Attention to Detail: Meticulous attention to detail and organizational skills to manage customer interactions and service records.
• Time Management: Effective time management skills to prioritize tasks and meet customer needs promptly.
• Team Player: A collaborative and team-oriented mindset to work effectively with colleagues and departments across the company.

If you are passionate about providing exceptional customer service and are ready to be an integral part of a reputable company like High Point Plumbing Heating Cooling, we invite you to apply for the Customer Service Representative position. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

Note: High Point is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply.