Customer service representative - call centre

Kibbi; Calgary; On-site; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Bonus

Learning/training paid by employer

Team building opportunities

Job summary

Kibbi is seeking a customer service oriented individual to handle inquiries, address complaints, and maintain accurate records at our Calgary site. Training will be provided, and a strong emphasis on communication and reliability is required.

Candidates should be comfortable with basic office software and able to work on-site at our distribution center in Calgary, with opportunities to learn and grow within the role.

Qualifications

• Secondary school completion or equivalent experience.
• No experience required; training will be provided.
• Familiarity with MS Office tools is expected.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Maintain records and statistics.

Skills

Customer service

Communication

Attention to detail

Multitasking

Punctuality

Reliability

Honesty

Dependability

Education

Secondary (high) school graduation certificate

Or equivalent experience

Tools

MS Excel

MS Outlook

MS Word

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

EXPERIENCE

No experience (will train)

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

ASSET LANGUAGES

• Hindi
• Panjabi

WORK SETTING

• Retail/wholesale establishment/distribution centre
• Private company, corporation or industry

RESPONSIBILITIES

TASKS

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics

SUPERVISION

• Computer operators

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Excel
• MS Outlook
• MS Word

TYPE OF EXPERIENCE

• Call centre

AREA OF WORK EXPERIENCE

• Marketing

ADDITIONAL INFORMATION

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Own vehicle
• Valid driver's licence
• Public transportation is available

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail

PERSONAL SUITABILITY

• Punctuality
• Excellent oral communication
• Excellent written communication
• Reliability
• Ability to multitask
• Dependability
• Honesty

BENEFITS

FINANCIAL BENEFITS

• Bonus

OTHER BENEFITS

• Learning/training paid by employer
• Team building opportunities