Bilingual Customer Service Representative - London

Randstad Canada; London; Híbrido; CAD 44.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work 3/2 Montreal

Training program

Paid vacation 3 weeks

Paid personal days

Pension plan

Share ownership

Bonus plan

Education reimbursement

Career advancement

Descripción de la vacante

Randstad Canada is hiring bilingual Customer Service Representatives in Montreal. You will handle inquiries from members in English and French, ensuring high-quality service and timely resolutions.

The role offers a hybrid schedule (3 days at home, 2 days in the office downtown Montreal) and a pathway for long-term career growth. The position provides 49,000 CAD annually, with paid training, vacation, personal days, pension, and education reimbursement.

Formación

• Strong English and French communication skills (Mandatory).
• Must pass The Federal Government's Enhanced Security Screening.
• Must have strong computer skills, using multiple screens and systems at the same time.
• Strong problem solving skills.
• Customer Service or Call Center experience required.
• Able to work under pressure.
• High School Diploma required.

Responsabilidades

• Provide accurate responses to existing and new members while maintaining the highest level of customer service.
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Conocimientos

Bilingual English/French

Customer service experience

Multitasking

Problem solving

Educación

High School Diploma

Descripción del empleo

Are you interested in working in the Insurance Industry? Do you speak English AND French and are passionate about helping people? You're in luck! We're looking for Bilingual Customer Service Representatives that want to grow and evolve within a company and have a long term career!

Advantages

• $49,000 Annual Salary
• Full time, Permanent position
• Hybrid Workstyle ( 3 days at home and 2 day in office located in downtown Montreal )
• Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
• 3 weeks of Paid Vacation & 3 Paid Personal days
• Monday - Friday scheduling - Weekends off !
• Pension plan
• Able to participate in the Share Ownership Program
• Bonus plan
• Education reimbursement program $2,000 (annually)
• Career advancement options!

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Qualifications

• Strong English and French communication skills ( Mandatory)
• Must be able to pass The Federal Government's Enhanced Security Screening
• Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
• Strong Problem Solving skills
• Customer Service experience or Call Center Experience Required
• Able to work under pressure
• High School Diploma Required

Summary

If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.