Customer Service Representative - 3 mth contract

Cooke Aquaculture Inc.; St George; On-site; CAD 32,000 - 42,000; Full time

Job summary

Cooke Aquaculture Inc. — Shoreland Transport Inc., a division of Cooke, is seeking a Customer Service Representative for a 3-month contract in St. George, NB.

The role involves hands-on interaction with customers, full-cycle handling from requirements gathering to fulfillment, and coordination with the transportation team to ensure timely service. Responsibilities include building relationships, accurate order entry, scheduling, and close collaboration with operations to exceed delivery

Qualifications

• Customer service experience in transportation is an asset.
• Hours of Service and geographical knowledge are important.
• Understanding transportation weights and measures is valuable.
• Experience with TruckMate (Maddox) is an asset.

Responsibilities

• Build customer relationships.
• Enter orders accurately and completely.
• Schedule pickup and delivery appointments.
• Collaborate with operations to meet on-time delivery targets.
• Liaise between shippers, receivers and operations to communicate delays and issues.
• Manage accessorial charges.
• Perform other duties as assigned.

Skills

Customer service

Transportation knowledge

Hours of Service

Geographical knowledge

TruckMate (Maddox)

Tools

TruckMate (Maddox)

Job description

Customer Service Representative - 3 mth contract

Contract St. George, NB, CA

3 days ago Requisition ID: 2523

As a global seafood company, Cooke has operations in North America, Europe, South America, and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

Shoreland Transport Inc.,a division of Cookeis currently seeking a Customer Service Representative for a 3 month contract in St. George, NB.

This is an exciting expansion opportunity for someone who loves to be hands-on and personal with their customers. Handling customer requirements from start to finish.

This challenging opportunity consists of

• Building on and establishing customer relationships
• Order entry, ensuring accurate and complete information is received.
• Scheduling pickup and delivery appointments
• Working closely with the operations team to ensure Customers On-time delivery expectations are met or exceeded
• Liaison between shippers, receivers, and operations to ensure delays and issues are communicated timely and efficiently
• Accessorial charge management
• Other duties as assigned

Candidates should have

• Customer Service experience in the Transportation Industry considered an asset
• Hours of Service and geographical knowledge
• Transportation weights and measures
• Experience with TruckMate (Maddox) considered an asset

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.