Customer Service Specialist

SmartRecruiters, Inc.; Quebec; On-site; CAD 63,000 - 73,000; Full time

Benefits offered by this job

Group insurance

RRSP with employer contribution

Telemedicine

Training and career development

Performance-based bonuses

Employee recognition programs

Product discounts

Free parking

Job summary

Techo-Bloc in Saint-Hubert, QC is seeking a Customer Service Specialist to serve dealers across Canada and the U.S. You will manage orders, answer availability questions, and provide a high-touch, white-glove experience. This role emphasizes ownership, organization, and proactive problem solving in a fast-paced environment.

Salary ranges from CAD 62,500 to CAD 72,500 based on experience, plus performance bonuses. Schedule is Monday to Friday, with 9AM–6PM or 10AM–7PM; this is not a call center.

Qualifications

• Bilingual (French & English) to support North American teams and clients.
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing.
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role.
• Excellent communication, problem-solving, and multitasking skills.
• Proven ability to manage customer conflict with positive outcomes.
• White‑glove, customer-first mindset with strong ownership and follow-through.
• Comfortable in a fast-paced, team-oriented environment.

Responsibilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes
• A Day in the Life includes handling dealer calls, processing orders, responding to emails, coordinating with internal teams to resolve delivery or order issues, and troubleshooting problems efficiently

Skills

Bilingual (French & English)

Customer service

Communication

Problem solving

Ownership & accountability

Multitasking

Education

Post-secondary education

3+ years in landscaping or manufacturing

Tools

Microsoft Dynamics 365

SAP

CRM software

MS Office (Excel, Word)

Job description

At Techo-Bloc, we manufacture pavers, retaining walls and masonry products that set the industry standard for quality, design and durability. We bring the same care to building our people's careers.

Founded in Quebec as a family business, Techo-Bloc now has more than 900 employees across 20+ sites in Canada and the United States. We grew because our people grew with us. Team spirit, respect and fairness guide every decision we make.

We are looking for a Customer Service Specialistto join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Job Description

Salary: $62,500–$72,500 (based on experience)+ performance bonuses
Schedule: Monday to Friday | 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes

A Day in the Life

• Handling dealer calls and inquiries (approximately 20% of the day)
• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams to resolve delivery or order issues
• Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

• Bilingual (French & English) to support North American teams and clients
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
• Excellent communication, problem-solving, and multitasking skills
• Proven ability to manage customer conflict with positive outcomes
• White‑glove, customer-first mindset with strong ownership and follow-through
• Comfortable in a fast-paced, team-oriented environment

Technical Requirements

• Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
• Familiarity with CRM software is considered an asset
• Overall strong computer proficiency
• Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks, events, free parking)

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.